Oscar Gutierrez

• Have managed, hired, and trained 15+ employees. • Oversee all aspects of accessories and product manufacturing. • Utilize LEAN principles to optimize assembly lines and increase product output. • Create and approve assembly instructions for mechanical assemblers. • Design, test, and QC new production processes that will end up in the manufacturing line. • Design, model, and program CAM for projects using Fusion 360. • Design and create drawings for electrical harnesses for current products. • Develop, implement, and document test procedures for new products. • Provide technical support to sales and customer support teams. • Create procedures and documentation to get our factory TUV Certified. • Create and manufacture wire harnesses assemblies for fast prototyping. • Supply Chain. Sourced Vendor and negotiated price and terms. • BOM Creation and Cost Down

• Became Lead Manufacturing Tech and trained new hires. • Successfully implemented MRP system. • Created and maintained work instructions for new products. • Searched and developed relationships with vendors that provided our inventory. • Assembled products securely and accurately according to our work instructions. • Perform visual inspections and documentation before and after assembly. • QC every machine that came off the line to meet factory standards. • Maintained production logs • Prepared and pre-assembled components for the main production line. • QC’d incoming parts to meet assembly specifications. • Provided support in Zendesk. Troubleshoot and help customers repair via email. • Fixed machines that came into the factory for warranty and non-warranty repairs. • Supply Chain. Sourced Vendor and negotiated price and terms. • BOM Creation and Cost Down

-Coordinate with the Senior Pastor to create and lead well-planned and engaging Sunday morning worship services

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods. • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. • Formulate pricing policies for merchandise, according to profitability requirements. • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. • Keep records of purchases, sales, and requisitions. • Enforce safety, health, and security rules. • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. • Plan and prepare work schedules and keep records of employees' work schedules and time cards. • Review inventory and sales records to prepare reports for management and budget departments. • Examine products purchased for resale or received for storage to assess the condition of each product or item.

• Resolve customer complaints regarding sales and service. • Monitor customer preferences to determine focus of sales efforts. • Organize, Merchandise and flow current stock. • Customer service

• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll. • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. • Complete forms in accordance with company procedures. • Maintain scheduling and event calendars. • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. • Monitor sales activities to ensure that customers receive satisfactory service and quality goods. • Inventory stock and reorder when inventory drops to a specified level. • Instruct staff on how to handle difficult and complicated sales. • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. • Assign employees to specific duties.

• Resolve customer complaints regarding sales and service. • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. • Review operational records and reports to project sales and determine profitability. • Monitor customer preferences to determine focus of sales efforts. • Hire and train new sales representatives • Scheduling

• Resolve customer complaints regarding sales and service. • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. • Review operational records and reports to project sales and determine profitability. • Monitor customer preferences to determine focus of sales efforts. • Hire and train new sales representatives • Scheduling

Call center Environment Answered Phone calls Provided Customer service Trouble shoot and repaired equipment Helped out Managers while they were not present.