Oscar Ocampo

Oversee day to day operations for Asia Pacific, Latin America accounts focusing primarily on logistics but also including daily communication with accounts, coordination of shipments, accounts receivable aging, and sales order maintenance. Work closely with various members of the team, including: - Merchandise Manager: coordinate calendars dictating Production due dates and the end Go to Market date; also help to compile buy data for review and hand off to the respective demand planning team. - Marketing Manager: in-house logistics contact in coordinating shipments of marketing materials to the international accounts. - Finance: Review P&L and assist in identifying discrepancies; work together to audit account financial statements, recognize troubled accounts and potential red flags. - Other roles: Assisted in Sales Meeting execution, coordinating groups of people, set up and tear down of presentations and day activities.

• Supervised 3 Customer service teams, (UK, Australian and US) approx. 30+ reps • Led a team of Spanish speaking reps in various projects for our Latin American clients • In charge of day-to-day call center environment, including reporting and on queue responsibilities. • Hired and trained on boarding new reps. • Traveled and led a new team of our Utah expansion Customer Service team. • Managed Cisco and Avaya phone lines for training and reporting. • Assisted CS Director in HR/Payroll duties with bringing on a temp team and maintaining the Salary cap

• Complete document verifications within 24-48 hours • Answer all contractor questions within a 24-hour period via phone or email • Document each contractor interaction with clear notes and next steps • Coordinate with internal team to identify roadblocks for prequalification and resolve within 3-days • Maintain about 1500 to 2,000 contractor accounts • Maintain 100% login to phone queue and live chat

• Managed Notary Network of 33,000 notaries • Assigned notaries to closing mortgage documents • Supervised a notary assign team, based in US and India • Heavy inbound/outbound calls