Osama Issawi

Managed the full range of HR operations, ensuring compliance with company policies and labor laws. Supported recruitment processes by posting vacancies, screening candidates, scheduling interviews, and assisting in the onboarding of new hires. Prepared and maintained HR documents such as employment contracts, offer letters, and company policies. Managed employee records, attendance, and leave systems to ensure accuracy and confidentiality. Coordinated with the Finance Department on payroll processing, including updates on new hires, terminations, bonuses, and leave deductions. Handled employee inquiries related to HR policies, benefits, and payroll with professionalism and timely responses. Assisted in performance management by tracking evaluations and supporting employee development initiatives. Liaised with external partners such as insurance vendors and government entities to ensure compliance and smooth operations. Organized and maintained digital and physical HR filing systems, ensuring easy access and secure data handling. Prepared HR reports and presentations on metrics such as headcount, turnover, and attendance for management review. Supported the organization of company events, staff meetings, and internal communications. Ensured HR policies and procedures were implemented consistently across all departments. Contributed to continuous improvement initiatives and departmental action plans to enhance HR efficiency. Provided administrative support to management and handled additional HR projects as assigned.

• Led recruitment processes, including sourcing, interviewing, and onboarding staff to align with organizational goals. • Acted as the primary contact for employee queries, resolving conflicts and fostering a supportive culture. • Assisted in policy creation and enforcement to ensure compliance with labor laws and regulations.

Reviewed and moderated digital content in compliance with client standards and quality guidelines. Maintained high accuracy rates and supported team leads with content-related escalations.

• Tracked and reported key recruitment metrics, enhancing the efficiency of hiring processes. • Prepared candidate shortlists and supported staffing plans for high-volume hiring campaigns. • Sourced candidates across multiple channels while maintaining accurate recruitment records. • Ensured data integrity across recruitment databases and applicant tracking systems.