Orlando Ehmke

Information Technology Administrator @ Side

About

As an IT Support Engineer at Revolut, I leverage my skills in Agile methodologies and Jira automation to provide high-quality support to users. With over six years of experience in the technology sector, I have developed a strong understanding of computer hardware and its applications in various industries. I am passionate about delivering innovative solutions that enhance user experience and efficiency. I am always eager to learn new technologies and collaborate with diverse teams to achieve common goals.

Country

Portugal

City

Braga

Industry

Information Technology & Services

Skill

Linux, Gaming Industry, IT Infrastructure Management, Cisco Networking, Windows System Administration, Server Administration, Incident Management, Continuous Improvement, Documentation, Clear Communications, Stakeholder Management, Health & Safety Awareness, Capacity Planning, Technical & Business Growth Support, System Administration, Vendor Management, Change Management, New Hire Orientations, Hardware management, Technical Support

Experience

Information Technology Administrator

Side

2026-2 - Present · 8 mos

Брага

Stay-at-Home Dad

Home

2025-7 - Present · 1 yr 3 mos

Braga, Portugal

System Administrator

Talkdesk

2025-4 - 2025-7 · 4 mos

Braga, Portugal

Information Technology Support Engineer (Mid I & II)

Revolut

2022-12 - 2025-4 · 2 yrs 5 mos

Portugal

- Subject Matter Expertise & Operational Support: Serving as the SME for the team in tech support, vendor management, capacity planning, and knowledge management, ensuring efficient operations and continuous improvement. - Systems & Network Administration: Working with IT systems, networks, and related technologies, including macOS, Chrome OS, Google Workspace, and ticket management platforms (Jira/Atlassian or similar). - IT Security & Best Practices: Applying best practices in IT administration, system security, and process optimization to enhance operational efficiency. - Technical & Business Growth Support: Participating in global projects to support company expansion and improve IT solutions, including leading the technical setup for multiple offsite office openings across the APAC and LATAM regions.

Technology Manager (Mid)

Revolut

2021-9 - 2022-11 · 1 yr 3 mos

Portugal

- Hardware & Endpoint Management: Managing company-owned technology (office and remote), including provisioning and retrieving employee devices, overseeing hardware lifecycle, and troubleshooting endpoint devices. - Vendor & Change Management: Managing outsourced vendors, supporting process optimisations, and leading change management initiatives.

Technology Manager (Junior)

Revolut

2020-3 - 2021-8 · 1 yr 6 mos

Portugal

- IT Support & Incident Management: Resolving IT requests daily, ensuring all tickets are closed within SLAs, and handling emergency support activities. - Hardware & Endpoint Management: Managing company-owned technology (office and remote), including provisioning and retrieving employee devices, overseeing hardware lifecycle, and troubleshooting endpoint devices.

IT Help Desk Support

WINPROVIT

2018-11 - 2020-3 · 1 yr 5 mos

Porto Area, Portugal

- Troubleshooting hardware, software, and network issues. - Managing IT support tickets and ensuring SLA compliance. - Assisting with onboarding and IT setup for new hires. - Maintaining IT systems, security, and documentation. - Support and carry out technical rollouts of Contact Centers (500+ workstations)

Customer Experience Specialist

Altice Portugal

2011-1 - 2018-11 · 7 yrs 11 mos

Porto e Região, Portugal

- Providing multi-channel customer support to ensure a seamless experience. - Identifying customer needs and delivering tailored solutions. - Tracking and resolving issues using CRM/ticketing systems. - Collaborating with teams to improve service quality and retention. - Service 2 Sales Costumer Support. - Contact Center Supervisor.