orlando acosta

client relationship manager

About

Customer service and sales oriented with more than 7 years in the call center industry, focused on achieving company goals and maintaining quality consistency of the project overall.

Country

dominican republic

City

dominican republic

Industry

telecommunications

Skill

sales, crm, customer experience, customer satisfaction, customer service, new business development, sales management, telecommunications, salesforce.com, customer retention

Experience

product sales specialist

directv

2013-8 - 2015-9 · 2 yrs 2 mos

* Maintain montly and daily sales target. * Ensure the overall Quality * Client point of contact (Client Relation)

sales representative

stream global services

2012-7 - 2013-4 · 10 mos

Customer Service Representative Sales Representative

product sales specialist

advensus

2013-8 - 2015-7 · 2 yrs

Responsible for reaching monthly targets, help fellow agents enhance themselves in a daily work basis, Client relations, send daily reports about sales and keep the overall quality and integrity on every sale we make.

client relationship manager

barrister global services network

2016-2 - Present · 10 yrs 8 mos

* Accomplishes staff results by communicating job expectations * planning, monitoring, and appraising job results * coaching, counseling, and disciplining employees * developing, coordinating, and enforcing systems, policies, procedures, and productivity standards at barrister global services.