Ori Gat

Executive operator primarily focused on Travel Tech, working hands-on with leadership teams to lead strategy, execution, and delivery across Customer Success, Operations, and AI-driven solutions. ➢ Owning end-to-end execution and delivery at the VP / COO level, from strategic definition through implementation and measurable business impact. ➢ Building scalable customer, operational, and delivery frameworks within Travel Tech environments, with applicability across adjacent SaaS and B2B technology sectors. ➢ Leading AI-driven initiatives, including use-case definition and implementation, to improve efficiency, decision-making, and customer experience.

Gimmonix is a global hotel sales platform for travel enterprises. ➢ Built and led the Customer Success and Delivery Management functions from the ground up. ➢ Managed enterprise and SMB clients across EMEA, the US, and APAC. ➢ Developed the company’s CS Playbook and implemented lifecycle workflows. ➢ Collaborated with Product, Sales, and R&D to align customer feedback with roadmap priorities. ➢ Introduced customer health metrics and renewal strategies.

Voye is a tech start-up offering global roaming services for travelers. ➢ Defined and executed company-wide operations strategy in a fast-paced startup environment. ➢ Oversaw product development, R&D, and third-party partnerships. ➢ Led support, onboarding, and customer engagement programs. ➢ Built the company’s roadmap and talent structure from scratch.

Fornova is a global B2B SaaS company providing data and distribution solutions to the travel and hospitality sectors. ➢ Led global Customer Success, Onboarding, and Professional Services teams across multiple regions (Israel, Netherlands, Ukraine, Belarus). ➢ Managed strategic enterprise clients including Booking, Expedia, Agoda, Hertz, and others, representing over $10M in annual revenue. ➢ Owned full customer lifecycle: onboarding, adoption, engagement, renewals, and expansion. ➢ Collaborated closely with Sales, Product, and Data teams to align the roadmap with evolving client needs and market dynamics. ➢ Implemented scalable frameworks for Customer Health Scoring, QBR processes, and NPS tracking. ➢ Developed and enforced internal success metrics (KPIs) to drive customer outcomes and operational efficiency. ➢ Played a key role in renewal strategy and upsell processes alongside sales leadership.

➢ Oversaw strategic account delivery and customer journey management across the onboarding, implementation, and retention stages. ➢ Built and led “squad” teams composed of CS, R&D, QA, and Professional Services personnel for complex cross-functional projects. ➢ Spearheaded the post-merger integration of a hospitality BI analytics company ("HotlsBI") into Fornova, covering technology, Product, operations, and customers. ➢ Defined and led internal integration across all departments, ensuring alignment of tools, data flows, and customer-facing processes. ➢ Established structured project planning methodologies, including risk assessments, resource allocation, and milestone tracking. ➢ Managed legacy and new client adoption within integrated platforms, ensuring business continuity and maximizing retention.

LogNet SaaS solution introduces an innovative approach for travel agencies to quickly establish and expand an online presence and a revenue-generating mechanism while significantly reducing the cost vs. alternative solutions. ➢ Managing the company's strategic accounts. ➢ Analyzing customer requirements and needs, ➢ Tailoring Lognet’s solution to meet the customer’s market requirements. ➢ Manage risks, crises, and customer relations over time. ➢ Responsible for ongoing up sales, expansion, and renewals. ➢ Leading project delivery, working with R&D teams, QA, and support. ➢ planning and monitoring the product roadmap execution and release.

➢ Multi-regional team management, managing 3 R&D teams, a QA team, and a support team. ➢ Leading several projects for different clients in parallel. ➢ Analyze and improve internal processes and work methodology. ➢ Research, selection, and implementation of new tools to improve performance, visibility, and monitoring. ➢ Leading implementation of agile-based development methodology in the company. ➢ Responsible for developing the company’s main platform and products

➢ Hands-on R&D full stack team leader.

➢Java/j2ee, EJB 2.X Server side Developer