Tony Santangelo

Led store operations, talent development, customer experience strategies, and overall sales growth across nine sales floors. Supported and executed the building’s reopening, and transitioned management team into new roles through effective coaching, feedback, and training. Regularly collaborated with District and Regional Teams to initiate process improvements, design quarterly floor plans, and enhance inventory procedures, as well as strategic management plans by assessing product sell-through and velocity. Guided leadership recruitment, hiring, and progression plans to create bench for future promotions. Prepared monthly trend analysis and dissect key metric opportunities from reporting to increase revenue.

Directed product placement, setups, monthly resets, and organized consistent operational workload. Developed merchandising team and sales leaders, managing all strategic and analytic responsibilities for multiple departments throughout the store. Selected to lead District training initiatives, store layouts, and merchandise execution seminars. Devised company recognized promotional strategies and improved floor productivity by re-allocating categories and vendor space. Onboarded and trained executives in understanding business functions and procedures, visual presentation, and store standards.

Oversaw and planned the merchandising, space allocations, and omni-channel processes for Macy’s largest store renovation. Created effective partnerships with cross-functional groups across Visual, Merchandise/Inventory Planning, Logistics, Marketing, and Administrations. Led support associates, as well as Sales Managers, fostering a collaborative and empowering team culture. Worked closely with Senior Managers and peers in guiding key pricing and event strategies, fixture placement, floor planning, and adjustments.

Managed multi-store operations, staffing, facility maintenance, hiring, product orders, inventory accuracy and management across locations in New York and New Jersey. Identified and resolved talent and business opportunities, rolled out new training programs, and controlled expenses. Developed, prepared, and deployed strategic marketing and tiered pricing initiatives for all corporate locations, boosting customer loyalty, and building strong vendor partnerships.