Ong Tze Wei

Playing a key strategic role in shaping and driving HR initiatives that directly impact business growth and employee satisfaction. In this role, I continue to build on the foundations I set in my previous position, while taking on more leadership responsibilities and contributing to the continuous improvement of HR processes and practices.

Led the HR function in a dynamic retail environment, managing the full spectrum of HR operations while also supporting general administration. This newly established role gave me the opportunity to build the HR function from the ground up—developing essential policies, SOPs, forms, and templates that streamlined processes and enabled more effective HR data analysis. In a fast-paced industry with naturally higher turnover, I placed strong emphasis on recruitment and retention strategies, ensuring a steady pipeline of talent while driving performance through continuous monitoring, engagement, and structured Performance Improvement Plans (PIPs). I also managed payroll, staff claims, insurance, and statutory submissions to ensure compliance. Beyond core HR operations, I handled Domestic Inquiries (DIs), sourced and coordinated suitable training programs under HRDC, and played an active role in fostering a positive workplace culture through company activities, team-building initiatives, and morale-boosting events.

Well-rounded HR Generalist skilled in payroll management, recruitment, learning and development, employee relations, and HR administration. I managed end-to-end payroll processes for both permanent and part-time staff, ensuring accuracy in attendance records and the timely processing of all statutory payments. In recruitment, I handled the full cycle—from screening and background checks to onboarding and exit procedures—while keeping track of key milestones such as probation periods and confirmation dates. I’m passionate about employee growth and development, actively sourcing suitable training programs and managing HRDC claims to support continuous learning. I also played a key role in employee relations by addressing HR-related queries, monitoring performance, managing staff claims, and overseeing the company's staff insurance. In addition, I generated and presented monthly HR reports to the Management, covering workforce insights, payroll analysis, and detailed cost breakdowns for each department by project—including utilities, accommodation, insurance, and other related expenses. I also managed weekly payments for staff claims, office supplies, and management expenses in line with the finance department’s budget planning. On the admin side, I prepared various HR correspondence letters, created and updated company forms, policies, and SOPs, and ensured all personnel records were kept up to date. Key Achievements: 1. Established structured onboarding and offboarding processes, including development of standardized forms, onboarding slides, and exit documentation to ensure smooth employee transitions. 2. Designed and presented monthly HR reports that provided Management with actionable insights for decision-making. 3. Streamlined weekly claims and office supply payments, aligning with finance budget control measures to optimize cost efficiency.

As a Recruitment Coordinator, I supported recruitment activities across China, Hong Kong, and Taiwan. My role involved scheduling and sending interview confirmations to candidates and hiring managers, preparing and issuing offer letters, conducting reference checks with the Chinese employers, and updating recruitment-related documents in the Workday system. I acted as a liaison between candidates, recruiters, and hiring managers to ensure a smooth and efficient recruitment process.