Ong Lee Ling

Drive adoption of Robotics Process Automation (RPA) and Digital Signature across entire organisation 1. Establish governance framework and recommend best practices 2. Promote awareness by conducting awareness training and running adoption program 3. Analyse and assess suitability and feasibility of use cases identified for automation 4. Project manage and implementation 5. Continuous review of emerging technologies to pilot new automation

IT project manager with solid experience leading and managing various digital and technology solutions for the retail business. Summarising the different portfolios across the years: 1. A key business partner worked hand in hand with the management and incubation team initiating and running the cMX (CapitaLand’s testing ground for retail concept) and NomadX, participating from conceptualisation till actual implementation. Through the collaboration with tech partners and tenants, multiple front end solutions and backend technology was introduced, ranged from facial recognition, various products powered by artificial/virtual intelligence to e-CapitaMall to shape the new age shopping experience. From the backend, customised the leasing system to cater for dynamic rental model, generated dashboard for prescriptive and predictive analytics. 2. Another business partner portfolio exposed me to the retail operations where a series of mobile apps were introduced: - a HR app for manager to manage roster and for staffs to clock OT and change shift. - a preventive maintenance app to allow technicians to conduct daily facility checks across the entire malls, from chillers, escalators to toilets. - a crisis management app to allow instant reporting of crisis or incident in the properties. 3. POS subject matter expert involved in the POS initiatives in Singapore and Malaysia malls such as rolling out devices enabling instant reward to shoppers at the point of purchase, installing plug-in solutions to improve the GTO submission rate, rolling out light-weight POS and payment terminal to J.Avenue tenants, NomadX and Funan. 4. Implementation of shopper WiFi in the few malls piloting with the initiative, analysis of shopper traffics through the wifi location-based data and making use of the captive portal as a tool to push out in-mall marketing messages.

Started as programmer for first few years and slowly grown the team and progressed as senior programmer. In year 2009, I was given the opportunity to lead the team and oversee the IT operations in all regions and leading a team of 6 across Singapore, Malaysia and China. Lead and involved in the development and maintenance of in-house applications including inventory system, member loyalty program, and company E-commerce platform, point of sale system catering for both retail and wholesale business. Develop and maintain IT policies, guidelines, feedback procedures and relevant training sessions for internal users ensuring that they are relevant and current. Manage IT security and license compliance. Ensure stable and reliable network at all times.