Omkar Prabhune

- Deploy and maintain enterprise servers, networked devices, and backup/restoration systems. - Perform endpoint security and encryption troubleshooting to enforce IT security standards. - Provide 2nd-level and remote support, closing 5+ tickets daily with consistent SLA compliance. - Manage lifecycle of Macs/PCs using Jamf and AD, ensuring accurate asset tracking in ServiceNow. - Support cloud/on-premise infrastructure, data recovery, and AD-based access control policies. - Create Power BI reports to track infrastructure projects, asset recovery, and system compliance.

- Analyzed endpoint trends across ~700 devices to identify gaps in compliance, improving reporting accuracy by 20%. - Partnered with patch management teams to streamline rollout tracking, reducing downtime during critical updates. - Interpreted scan results and translated remediation priorities for IT and InfoSec teams. - Monitored and visualized patch success metrics using Excel dashboards for leadership reporting. - Ensured MDM compliance for mobile and desktop systems; documented baseline policies. - Proposed improvements to system visibility and reporting, enhancing early detection of anomalies.

• Addressed and resolved over 50 technical issues, such as system crashes, slow-downs and data recoveries, which led to 20% reduction in downtime and improved system stability. As a result, productivity and user satisfaction were enhanced.

• Created responsive and user-friendly UIs using HTML and CSS • Collaborated with team members to identify and resolve backend issues • Participated in Agile development process

• Assisted in implementing Azure-based cloud solutions, improving overall system performance and reliability. • Supported cross-functional teams by aligning specific technical tasks with broader project goals and requirements. • Handled ServiceNow tickets efficiently, ensuring timely issue resolution and strict SLA compliance. • Performed regular system maintenance activities, including updates, backups, and monitoring, to maintain operational efficiency. • Identified and reported potential risks proactively, contributing to enhanced security and system reliability.

Undergrad final year project : Assistive system for Deaf and Dumb community based on machine learning approach. Prototype project for the differently able wherein you provide American Sign Language as an input, and it converts that into voice.