Omar Essam

• Developed and implemented marketing strategies to boost foot traffic, engagement, and sales • Managed multi—channel campaigns (social media, email, in—mall events) • Partnered with retail tenants on joint marketing efforts aligned with mall branding • Coordinated with vendors/agencies for promotional content and materials • Analyzed campaign performance to improve future marketing initiatives • Built relationships with local media and community groups to promote events • Supported the development and execution of brand positioning strategies to maintain a consistent and compelling brand identity • Assisted in managing brand presence across all channels, ensuring alignment with strategic marketing goals and visual guidelines

• Provided exemplary customer service in the medical field by promptly and professionally responding to customer queries. • Successfully managed over 60 daily queries, consistently exceeding response time by over 60% above average. • Demonstrated exceptional communication skills while liaising with procurement teams to ensure smooth resolution of customer issues and inquiries. • Engaged effectively with senior leadership, providing regular updates and insights to drive continuous improvement in customer service delivery. • Utilized strong problem-solving abilities to address customer concerns and optimize their experience with the company's products and services. • Maintained accurate and detailed records of customer interactions and resolutions, ensuring compliance with regulatory requirements and internal policies. • Collaborated closely with cross-functional teams to streamline processes and enhance overall customer satisfaction

• Prepared and analyzed financial statements and reports with meticulous attention to detail. • Conducted precise data entry tasks, ensuring data accuracy for informed decision-making. • Collaborated closely with senior accountants to navigate complex tax regulations and compliance requirements. • Actively participated in Sales and Operations Planning (S&OP) meetings, gaining insights into demand planning and conducting costing studies. • Demonstrated proficiency in Oracle, leveraging its capabilities for efficient financial management. • Developed expertise in budgeting, forecasting, and conducting comprehensive cost analysis to optimize financial performance. • Utilized strong analytical and problem-solving skills to identify and resolve financial discrepancies and challenges. • Made significant contributions to month-end, quarter-end, and year-end closings, ensuring accuracy and timeliness. • Maintain high standard of organization, confidentiality & safeguarding sensitive financial information.