Omar Osama

Own the full top-of-funnel sales cycle. Research, cold outreach, gatekeeping, qualification, and appointment setting for a platform serving 15,000+ restaurants and 12M+ customers. Craft and deliver sharp value propositions under time pressure, continuously refining messaging based on real-time objection patterns to improve conversion rates. Engage restaurant owners and managers directly, navigating gatekeepers and securing decision-maker conversations from first contact.

Wrote and directed a 30-minute Arabic-language fiction film, the first feature-length student production in the history of Arab Academy for Science & Technology. Wrote and directed a 10-minute English-language fiction film, working in a second language to reach a broader audience. Wrote and directed a documentary on Cairo's Baron Palace, incorporating a fully recreated dramatic sequence, handling art direction, costuming, and scene choreography. Wrote and directed a reportage documentary on gaming culture, covering industry trends and community dynamics. Published poet with original work in Arabic and English.

Wrote and directed a 30-minute Arabic-language fiction film, the first feature-length student production in the history of Arab Academy for Science & Technology. Wrote and directed a 10-minute English-language fiction film, working in a second language to reach a broader audience. Wrote and directed a documentary on Cairo's Baron Palace, incorporating a fully recreated dramatic sequence, handling art direction, costuming, and scene choreography. Wrote and directed a reportage documentary on gaming culture, covering industry trends and community dynamics. Published poet with original work in Arabic and English.

As a Customer Acquisition Specialist at Concentrix, I excelled in B2B sales by identifying potential clients, understanding their needs, and presenting tailored solutions. I generated leads, built strong client relationships, delivered compelling presentations, and negotiated contracts. I conducted market research, managed CRM software, collaborated with teams, and consistently exceeded sales targets, honing my sales, negotiation, and relationship-building skills.

Managed the complete B2B sales cycle end-to-end. Cold prospecting, consultative presentation, objection handling, and closing, all within a single call. Sold AT&T business solutions directly to SMB decision-makers, maintaining a live CRM pipeline and consistently hitting acquisition and revenue targets. Built genuine consultative client relationships, diagnosing business needs and positioning solutions with precision rather than script.

As a Sales Specialist at Teleperformance, I excelled in engaging with customers, understanding their needs, and offering tailored solutions. I utilized various sales techniques, maintained in-depth product knowledge, and consistently met sales targets. My role involved effective communication, problem-solving, data management, and collaboration with team members. I adapted to changing environments and used CRM software to track sales activities, honing my sales, communication, and problem-solving skills.

Handled inbound and outbound calls promoting hotel reservations and vacation packages; upsold upgrades, extended stays, and vacation ownership offers. Converted inbound and outbound inquiries into confirmed bookings through consultative selling, reading client needs and matching solutions rather than pushing product. Resolved complex booking issues and complaints independently, maintaining high satisfaction scores through ownership and follow-through. Managed the complete client journey from first contact to confirmed booking, applying margin optimization strategies to maximize revenue per transaction. Consistently upsold ancillary services through consultative positioning, increasing average order value per client.

As a Teacher Assistant, I supported classroom activities, collaborated with the lead teacher, provided individualized student attention, and assisted with classroom management. I prepared lesson materials, organized activities, maintained discipline, managed records, and facilitated communication between students, parents, and teachers. I adapted to various teaching styles, utilized educational technology, and developed strong organizational, communication, and interpersonal skills.

Madrid, Spain