Omar Kolthoum

Business Development Manager @ Al-Futtaim

About

I am a seasoned Business Development Manager with over 20 years of experience driving revenue growth, building lasting client partnerships, and leading customer-focused initiatives across the automotive, FMCG, and retail sectors. Throughout my career, I’ve helped organizations unlock new opportunities by combining strategic business development with a deep commitment to customer satisfaction. At Al Futtaim Motors, I have successfully secured high-value contracts with corporate, government, and SME clients, directly contributing to double-digit after-sales revenue growth year after year. What sets me apart is my ability to bridge strategy and execution: • I don’t just close deals — I nurture long-term relationships that deliver ongoing value. • I analyze customer needs and market trends to design tailored solutions that solve real problems. • I lead with a people-first mindset, empowering teams and fostering collaboration to achieve shared goals. Having worked in diverse markets across the UAE , I thrive in multicultural environments and bring a global perspective to business growth. Fluent in Arabic and English, I connect easily with clients and partners across different cultures. I am passionate about driving sustainable business success by turning opportunities into results. Colleagues know me as a reliable partner who leads with integrity, resilience, and a focus on measurable outcomes. Areas of Expertise: Business Development | Strategic Partnerships | Key Account Management | Sales Growth | Customer Experience | After-Sales Solutions | Team Leadership

Country

United Arab Emirates

City

Dubai

Industry

Automotive

Skill

Business Development , Strategic Partnerships, Key Account Management, Customer Experience Management, After-Sales Solutions , Customer Service Management, Key Account Development, Sales and Marketing, Customer Interaction, Client Relations, Strategic Thinking, New Business Development, Goal Setting, Critical Thinking, Team Management, Team Leadership, Customer Relations, Customer Satisfaction, Negotiation, Customer Retention

Experience

Business Development Manager

Al-Futtaim

2012-8 - Present · 14 yrs 2 mos

Dubai

• Drove double-digit after-sales revenue growth year-over-year by securing long-term contracts with corporate, government, and SME clients. • Expanded client portfolio through strategic prospecting and relationship management, increasing customer retention and repeat business. • Negotiated and closed multi-million-dirham agreements, directly impacting profitability. • Designed tailored after-sales solutions that boosted customer satisfaction scores and strengthened loyalty. • Consistently delivered quarterly pipeline growth, exceeding business development targets.

Customer Service Executive (Supervisor)

Al-Futtaim

2010-11 - 2011-8 · 10 mos

Dubai, United Arab Emirates

• Reduced complaint resolution time by implementing proactive follow-up processes. • Developed reporting systems to analyze customer feedback, driving service improvement programs adopted by senior management. • Contributed to new business initiatives by leveraging customer insights to identify growth opportunities. • Increased customer retention and loyalty through targeted engagement strategies.

Technical Executive (Team Leader)

OSN

2007-2 - 2010-9 · 3 yrs 8 mos

Dubai, United Arab Emirates

• Led a technical support team ensuring 100% uptime for core broadcasting services. • Improved service turnaround times through workflow optimization. • Strengthened cross-team communication, enhancing customer support delivery efficiency.

Showroom Manager

Eros Electricals

2003-4 - 2007-2 · 3 yrs 11 mos

Dubai, United Arab Emirates

• Consistently exceeded sales targets through team coaching, performance management, and training programs. • Leveraged sales data to refine strategies, improving store efficiency and profitability. • Cultivated a high-performance culture that achieved sustained year-on-year revenue growth.

FMCG Regional Sales In-Charge

Crescent International Trading

2000-2 - 2003-4 · 3 yrs 3 mos

Dubai

• Delivered sales growth above target by analyzing trends and tailoring account strategies. • Strengthened key account relationships, driving repeat sales and long-term partnerships.