Omar Khaled

Operations Automation Manager @ HALA

About

I am an experienced in Operation Support, specializing in optimizing business processes, streamlining system integrations, and driving operational excellence. With a strong background in Zoho customizations, I have successfully delivered strategic solutions that enhance efficiency and ensure seamless daily operations for businesses across various sectors, including real estate and finance. I have managed and led projects integrating Zoho tools, improved customer engagement through advanced system automations, and collaborated with cross-functional teams to optimize sales, operations, and employee training. Additionally, I have hands-on experience in E-commerce, having owned and managed an online store, leveraging digital marketing, and customer service strategies to drive growth. With expertise in account management, I have built lasting relationships with clients, ensuring satisfaction and fostering long-term partnerships. I am driven by the desire to find innovative solutions to complex challenges and continuously strive to enhance business operations through technology. I’m always eager to collaborate, learn, and grow, whether managing a project, optimizing processes, or driving business success through strategic initiatives.

Country

City

Saudi Arabia

Industry

Computer & Network Security

Skill

Operations Management, Project Management, Organization, Integration Skills , Team Collaboration, Process Optimization, Strategic Planning, Problem-solving, Zoho Expertise , Integration Skills, Creative Problem Solving, Business Process Management, Microsoft Office, Customer Service, Management, Leadership, Research, Public Speaking, Computer Hardware, Social Media

Experience

Operations Automation Manager

HALA

2025-8 - Present · 1 yr 2 mos

Riyadh, Saudi Arabia

Operation Optimization Support

HALA

2023-4 - 2025-8 · 2 yrs 5 mos

Riyadh, Saudi Arabia

As an Operation Optimization Support, I specialize in enhancing operational efficiency by analyzing workflows, identifying improvement opportunities, and implementing strategic solutions within Zoho platforms. My role includes streamlining processes, managing Zoho CRM customizations and integrations, and aligning Zoho tools with business needs. Additionally, I oversee sales operations, coordinate cross-functional teams, and lead strategic projects, ensuring seamless daily operations and consistent operational excellence through tailored Zoho solutions.

Processing & Transformation Officer

Hala Cashier

2022-4 - 2023-4 · 1 yr 1 mo

Riyadh, Saudi Arabia

As a Processing & Transformation Officer I specialize in enhancing operational efficiency by analyzing workflows, identifying improvement opportunities, and implementing strategic solutions within Zoho platforms. My role includes streamlining processes, managing Zoho CRM customizations and integrations, and aligning Zoho tools with business needs. I collaborate with cross-functional teams to optimize resources, improve productivity, and drive consistent operational excellence through tailored Zoho solutions.

Account Manager

Sakan

2021-1 - 2022-6 · 1 yr 6 mos

Jeddah, Makkah, Saudi Arabia

As an Account Manager in a real estate platform, I manage client relationships, ensuring satisfaction and fostering long-term partnerships. My role includes overseeing property listings, coordinating with clients to understand their needs, and providing tailored solutions to enhance their experience on the platform. I collaborate with sales and marketing teams to drive platform engagement, track performance metrics, and address any issues promptly. Additionally, I work closely with cross-functional teams to streamline processes and ensure seamless transactions, aiming to optimize client outcomes and platform growth.

Ecommerce Business Owner

Wadi.com

2017-9 - 2018-12 · 1 yr 4 mos

Owning and managing an e-commerce store involves overseeing all aspects of the business, from product selection and inventory management to website maintenance and customer service. It requires a deep understanding of market trends, customer behavior, and digital marketing strategies. Key responsibilities include optimizing the online store for user experience, driving traffic through SEO and paid ads, managing order fulfillment, and ensuring timely delivery. Additionally, handling customer inquiries, processing returns, and analyzing performance metrics are crucial to maintaining customer satisfaction and achieving business growth. Strong organizational and marketing skills are essential for running a successful e-commerce business.