Omar Hatim

A leading company operating in the field of intellectual property (trademarks - patents - industrial designs). Niletechna IP Agents is a family business founded in 1965 by my grandfather in Sudan. Our many years of experience in the field of intellectual property, our accuracy, our follow-up and our results guarantee our clients advice, protection and success in Sudan. Successfully developed and implemented a comprehensive trademark and patent tracking system, optimizing workflow and facilitates timely completion of outstanding orders. The tracking system helped to improve tasks management, enhanced the productivity, task prioritization and make historical data and reporting Presented a compelling proposal for a state-of-the-art website that allows customers to track the status of their pending orders, increasing transparency and customer satisfaction. Strategically targeted a new segment of potential customers, unlocking access to previously untapped markets and expanding the company's reach beyond its traditional target audience

Co-founder and key member of Primos Advertising Agency, founded in 2019. Our agency was responsible for initiating, managing and implementing various marketing communications and plans. We had a great start for a startup company, we implemented advertising for big companies in Sudan Such as Tara Sports Center and Mico Poultry. - We have also assisted other companies in building professional marketing plans for their products and services by helping them with market research, target audience definition and marketing strategy development. We have also assisted other companies in building professional marketing plans for their products and services by helping them with market research, target audience definition and marketing strategy development.

Significantly enhanced call center service by implementing strategic improvements (Increased the number of trained agents available during peak call times, analyzing historical call data to predict busy periods and staff accordingly), resulting in a remarkable reduction in customer wait time from an average of one minute to just 25 seconds. Presented a comprehensive proposal for the development of a mobile app within the IT department that would allow customers to conveniently purchase the company's various services. The standout feature of the app was its offline functionality, which used USSD Gateways to function seamlessly without an Internet connection. Developed and executed a highly targeted bulk SMS plan tailored to each specific customer segment. This strategic approach resulted in a remarkable 10% increase in average subscriptions, effectively increasing customer retention and loyalty.

I was responsible for providing excellent customer service to the bank's customers and assisting them with the daily processing of banking transactions. I assisted customers with their inquiries in a variety of ways, including face-to-face, email, and telephone. Assisted the sales team in promoting the sale of bank services by providing reports on services that were of interest to customers. Provide exceptional customer support to assist potential customers in their decision-making process. Promptly address inquiries and concerns to build trust and confidence. Continuously analyze customer data and feedback to help marketing to build their strategies.