Omar Gatara (عمر جتاره)

Building a CRM you can Chat with

- Developed robust and scalable backend systems for web applications using the Django framework. - Designed and implemented RESTful APIs, managed databases, and applied security and data protection best practices. - Built and integrated AI features and automation workflows to enhance functionality and efficiency. - Developed frontends to support backend systems when needed. - Proactively expanded my knowledge in business, marketing, and sales, moving beyond a purely developer role to better understand the full lifecycle of building and growing products.

- Contributed to the development of AI-powered applications, including a Retrieval Augmented Generation (RAG) system. -Designed and implemented a multi-classification model for an IT Service Management (ITSM) application, enabling automated categorization of user tickets by category and urgency, streamlining support workflows. -Developed a Simple Named Entity Recognition (NER) models for the ITSM application to extract and classify key entities from unstructured text, improving automation and workflow efficiency. - Proactively expanded my knowledge in machine learning, driving personal growth and applying new skills to company projects

- Applied my growing expertise in backend and Frontend development to real-world projects for clients. - Built scalable backend systems with Django and FastAPI, integrating AI-powered features and automation workflows. - Connected applications to third-party services (e.g., Telegram) and implemented AI-driven functionality to enhance client solutions. - Developed simple and functional frontends to complement backend systems when needed.

- Dedicated time to exploring and mastering backend development and AI, building a strong foundation through personal projects and self-learning. - Developed multiple AI-powered applications, integrating models via APIs and implementing Retrieval-Augmented Generation (RAG) systems, especially as the trend grew in 2024. - Gained hands-on experience in Linux systems, Bash scripting, basic networking (CCNA level), and IT support (Google IT Support course), experimenting with various Linux distributions. - Built backend systems mainly using Django, with some experience in FastAPI, focusing on connecting applications to third-party services (e.g., Telegram) and integrating AI capabilities. - Deepened my understanding of machine learning concepts and practices, moving beyond application-level AI to model experimentation and development.

- Contributed to the development of the company’s frontend, working on user interfaces and basic functionality. - Gained hands-on experience with web development in a fast-paced startup environment. - This role marked the beginning of my career, where I built foundational skills in frontend technologies.