Omar Emar

Possible rewritten summary: As a Cisco TAC Engineer at Estarta Solutions, I install, configure, and maintain VOIP networks for hundreds of Cisco Enterprise customers, solving complex problems and ensuring customer retention and satisfaction. I also mentor new engineers, resolve escalated issues, and troubleshoot business networks with my expertise in Cisco VoIP, Voice over IP (VoIP), and Interactive Voice Response (IVR). I hold a Bachelor's degree in Communication and Electronics Engineering from Philadelphia University, and multiple Cisco certifications, including CCNP Collaboration and Cisco Certified Specialist in Collaboration Core and Call Control & Mobility Implementation. I am passionate about learning new technologies and enhancing my skills in the field of network engineering. I have excellent communication, customer service, and computer literacy skills, as well as fluency in Arabic, English, and Turkish.