omar daouk
product manager
canada
london
financial services
product road mapping, time management, project management, project planning, financial analysis, microsoft project, customer service, portfolio management, microsoft excel, go to market strategy, agile methodologies, product management, product marketing, payments, jira, user stories, product design, user acceptance testing, customer experience, scrum, business requirements, google docs, software as a service, sql, cross functional team leadership, communication, problem solving, management, product planning, sprint planning, google analytics
Experience
customer relationship manager
paystone
* Improved client retention and attrition rate by over 7% by creating automated reports to identify key client customers and provide live information to portfolio managers to ensure consistent customer touchpoints are met * Managed the company’s top 50 clients and provided active resolution to any outstanding issues as well as customer service * Focused on minimizing unnecessary expenses including cross selling and upselling customer base to increase monthly recurring revenue and monthly recurring margin
product manager
paystone
support laboratory chemist
polyanalytik inc.
* Learned how Gel Permeation Chromatography (GPC) systems and the detectors associated with them play a role in the analysis of polymers * Prepared sample and standard solutions with varying concentrations, using several types of organic and aqueous solvents along with some acids, to be run on the GPC systems * Analyzed the data obtained from the software associated with the technology for any reruns that had to be done due to inconsistencies or low sample recovery * Tasked with and worked on a standard validation project that was aiming to see how different standards such as Polyethylene Oxide, Polystyrene, and Poly(methyl methacrylate) dissolved in different solvents under conditions associated with time and temperature * Organized and kept the laboratory clean
Education
fanshawe college
project management
university of toronto scarborough
biochemistry
omar daouk's Contact Information
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