Omar Burgueño

Operations Director COO @ BLAD-NET Tecnología

About

Highly trained and experienced professional in the field of Information Technology, with a solid track record in IT infrastructure management, telecommunications, and cybersecurity. With extensive experience in the design, implementation, and maintenance of cutting-edge technological systems, I possess the skills for optimizing operations where technology enables business services, as well as protecting digital assets. My strategic approach and ability to solve problems effectively have contributed to the success of numerous projects, where I have led multidisciplinary teams with excellent results. My commitment to continuous improvement and my passion for innovation allow me to stay up to date with the latest technology trends, ensuring excellence in delivering robust and secure technological solutions.

Country

Mexico

City

Mexico

Industry

Information Technology & Services

Skill

Informática forense, Riesgos en la seguridad de la información, Habilidades sociales, Análisis de malware, Inglés, Transformación digital, Estrategia empresarial, Experiencia del cliente, Centros de operaciones de seguridad, Tecnología de la información, Gestión de servicios de TI, Gestión de datos, Seguridad de redes, Operaciones de redes informáticas, Metodologías ágiles, Seguridad, Gestión de infraestructuras de tecnologías de la información, Ciclo de vida de desarrollo de software (SDLC), Niveles de servicio, Auditorías internas

Experience

Operations Director COO

BLAD-NET Tecnología

2023-4 - Present · 3 yrs 6 mos

Company Stabilization. Analysis of New Projects and Business Lines. Network Growth and Coverage Improvement. Minimization of Cancellations. Implementation of Customer Service Processes. Customer Experience Improvement Program.

NOC and SOC Operations Center Director

Grupo Televisa

2011-11 - 2023-4 · 11 yrs 6 mos

Integral responsibility for the design of IT Security services solutions, Managed Services, as well as the implementation of solutions, operation, updating and continuous improvement of IT security services, as well as the management of the second most relevant telecommunications operator in the country, with national and international scope. Coordination with international suppliers and customers, as well as the implementation of strategic projects for the continuous improvement of operations. I led the transformation of the operation centers, with levels of excellence to ensure world-class customer service, complying with international certification standards (ISO) and industry best practices.

Deputy Director, Monitoring and Telecommunications Center, Technical Support, ISP

Grupo Salinas

1997-8 - 2011-11 · 14 yrs 4 mos

In this group of companies, I held various positions of high responsibility, ensuring the reliability and availability of IT infrastructure. I led teams of professionals and managed suppliers to implement, operate and maintain diverse technological solutions, ensuring the integral support of systems and technology in areas such as: Technical Support, Corporate Telecommunications, ISPs and monitoring centers, incident management and the implementation of strategic projects.