omar Ashraf

Handle all GCS cases, follow up and close all requests. Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. Respond to all requests that are under IRT "Immediate Respond Team" as per the standard Manage and meet customer expectations. Respond to all customer's inquiries to improve their customer service experience. Provide excellent customer service for customers as per Aramex CS standards. Facilitate the flow of information horizontally and vertically. Collaborate with the team to achieve the team objectives. Serve all customer's inquiries and provide full information and advice. Close pending cases in a timely manner. Support to solve the bad address shipments if needed. Sustain high customer satisfactory service level. Follow up on domestic and express outstanding shipments for cash if needed. Ensure customer satisfaction to retain customer.

Handle the received shipments through all processes whether Weighing, Sorting, Consultation and follow up till movement. Carrying out everything at the beginning of the operations, starting with weighing and going through coding, and ending with moving or holding the package under any reason, whether customs requirements or requirements in accordance with Aramex policy. Checking with Customs for the needed approval for the shipments and ensure that all shipments have all required documents. working on the link between the gateway team and customer service teams. Create the Consoles and Master Air Waybill to prepare the loads for the final step before the movement Work with airlines to find out the acceptable dimensions and surveys for loading on board