Omar Alkhamaiseh

- Retail Supply Chain Optimization: Managed end-to-end inventory flow for luxury retail, reducing stock discrepancies by 30% via ERP integrations (Zoho) and cycle counts. - E-Commerce Logistics Support: Streamlined OMNI order fulfillment, ensuring 100% SLA compliance for online-to-store stock transfers, improving timing efficiency by 25%. - Processed 50+ daily online orders with 99.8% accuracy rate. -Inventory & Merchandising: Maintained 100% stock accuracy across 3 branches, optimizing pricing and product availability. - Last-Mile Logistics Execution: Trained team members on CEO-requested packing protocols, organized orders by delivery zones, and verified invoices against physical products to eliminate discrepancies. Coordinated the final dispatch of goods to their end destinations, ensuring timely and accurate deliveries across multiple sites. - Drove 40% YoY revenue growth through strategic sales initiatives and operational enhancements. - Led a team of 15+ associates, fostering a culture of excellence and collaboration. - Ensured compliance with payroll budgets, optimizing workforce productivity and controlling expenses. - Oversaw opening/closing procedures, ensuring the security and safety of the store. - Assisted in recruitment and hiring, ensuring the selection of qualified applicants to meet store needs.

Responsibilities: • Develop and execute a strategic business development plan to grow the company’s client base • Identify and advise on required digital solutions to achieve client satisfaction through delivering the necessary requirements that cater to each client respectively • Identify and qualify potential new clients and leads through a variety of channels, including cold calling, networking, and attending industry events • Ability to multitask along with high time management skills • Conduct market research and analyze competitor data to identify new opportunities • Present the GoGoogle’s services to potential clients and close deals • Build and maintain relationships with existing clients to ensure their satisfaction and retention • Collaborate with other departments to ensure a smooth and efficient sales process • Achieve individual and collective KPIs through management of all financial and strategic targets • Ensure that the administrative side of the business is maintained through building proposals, estimates, reports and collection of invoices

Responsibilities: •Deliver on sales and customer satisfaction objectives •Maintains good relationships with customers by meeting and exceeding their expectations •Answers customers' questions on the phone or introduces or refers callers to the appropriate person •Ensure customers' awareness of all products and services available •Resolve complaints with sensitivity and involve others when needed •Addresse customer hesitation and resistance •Calculate cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle •Ensure that the details of all vehicle transactions are accurately documented and registered •Conduct a memorable hand over with the customer •Network by asking for referrals and following up on prospect (telephone prospecting/canvassing) •Prospect for new customers •Capture prospect information and maintains a prospect database • Communicate with customers periodically to ensure that positive relationships are maintained • Follow the Order-to-Delivery process to ensure customer satisfaction Achievements: •Chosen Employee of The Month over all branches for outstanding performance in July 2022. •Chosen Employee of The Month over all branches for outstanding performance in March 2022. • Chosen Employee of The Month over all branches for an outstanding performance in November 2021. • Was chosen as Best Sales Achiever of The Month over 21 branches in December 2019; • Have been achieving monthly sales target, some of which include 160% achievement for the month of December 2020, 114% for January 2021 and 140% for March 2022, among many others.

Responsibilities: Prepared monthly cash and bank disbursement journals by the 25th of every month; Reviewed all cash advances adequately to ensure correct balance between cash on hand and that in the system, and ensured all the supporting documentations are attached; Ensured that all payment requests and disbursements submitted to finance are paid before the end of the month so they get recorded within the same month; Provided financial support to the management by tracking our budgets and financial reporting deliverables, and then flagged any compliance, financial, potential, spending and financial reporting issues to financial management; Executed customer services regarding money transfer and foreign exchange; Provided the customer all the information about exchange foreign rates, recorded all foreign exchange transactions and checked for money validity; Prepared and managed guest accounts and took payments by cash and credit card; Balanced currency, coin, and cheques in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines; Received loan payments, or public utility bill payments (fawateerkom), and verifed payment dates and amounts; Trained and gave orientation to new employees; Prepared money transactions reports. Achievements: Enhanced branch performance, increasing daily customer visits by 300% through superior service delivery. Promoted to Assistant Manager within 9 months, recognizing exceptional contributions and leadership.

Responsibilities: • Effectively executed customer services regarding money transfer and foreign exchange; • Provided customers with the correct information regarding exchange rates for buying and selling foreign currencies; • Recorded all foreign exchange transactions and checked for money validity; • Transferred money via Western union, Express Money; • Prepared and managed guest accounts and took payments by cash and credit card; • Balanced currency, coin, and cheques in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines; • Prepared money transactions reports.