Omar Al Juraifani

As CEO, I was tasked with steering the company toward an IPO by 2026, achieving more than 150% revenue growth from 2020 to 2024. I set a clear strategic direction, revitalized the commercial team, and expanded services from a single business line to ten, aligning with both local and multinational client needs. I led the transformation of company culture, enhancing service levels and rebranding to ensure alignment with our strategic vision. These efforts resulted in a 75% client renewal rate and a substantial increase in employee retention, from 18 months to 54 months. Additionally, I successfully transitioned 30% of the B2C business to online operations, reducing manual work and improving customer experience. My leadership has been recognized with awards such as Great Place to Work Best HR Partner, Best HR CEO, Best Human Resources Service Provider in KSA and and Fast-Growing Human Resource Company.

As CEO in Al-Dammam, KSA from 2016 to 2020, I established structure, processes, and governance for a company formed from a joint venture between an engineering firm and a facility management company. Navigating the complexities of a 50/50 ownership structure, I maintained neutrality and ensured transparency, fostering a balanced partnership between the two entities. I successfully transferred joint venture multi-million contracts to a new company, securing client confidence and seamless service continuity within 9 months. Additionally, I spearheaded the company’s smart automation journey through ERP implementation, ensuring scalable growth, and built a high-performing executive team. During my tenure, I positioned Massader as a strategic hub by securing key contracts with major corporations across sectors like power generation, petrochemicals, and Oil & Gas.

Appointed by investors to guide the company's strategic direction, I oversaw government formalities, built a senior management team, and implemented the company’s vision and mission, ensuring all employees were aligned with organizational goals. My leadership played a key role in securing the necessary capital by uniting 60 shareholders around a shared vision and mission within a new Saudi Arabian business model. I collaborated with Booz & Co. to develop a five-year strategy that successfully aligned diverse shareholder interests and secured board approval, while also ensuring that our strategy was in line with the minister's vision. Under my leadership, I established a top-tier executive team and fostered a culture of teamwork and inclusivity, enabling the organization to scale successfully and achieve substantial growth by the second year. Additionally, I secured the industry’s first ISO accreditation, setting a new standard and solidifying the company’s position as a leader in quality and excellence.

Responsibility • Gathering programming requirement prepares documents and tests required programs. • Designs and populates the analysis datasets, creates tabulations and listings from clinical trial data. • Developing / maintaining programming structure and archival system. • Designing and delivering clinical reports as requested. Tracks requests of clinical reports and ensures timely delivery. • Performs validation/quality control check programs. • Provide mentorship and guidance to junior staff. • Responsible for processes in the area of SAP/BW programming and ensure validation compliance. • Works with management group to help achieve department goals. • Identifies and implements process improvement projects. • Acts as a liaison and/or project manager for external partnership. • Operates to the “Expertise level” per clinical competency model. • Provides monthly reports to managers and serves as back up for management as needed in maintaining daily activity. Achievements • Completing MSEDS( Materiel supply employee development system ) project • Helped in developing MSHI(Materiel supply hot items) report system • Worked in the initiation of BW (business warehouse) project • Team leader in Re-org(restructured organization) project • Developing Support projects for B2B(business to business) project • Assisting in modifying the Contracting system • Creating MSASM (Materiel Supply- Aramco Supplier monitoring) project • In 2006, I received two Certificate of Recognition from Saudi Aramco

Responsibility • Oversee troubleshooting and customer service provided • Ensure customers receive competent diagnosis/troubleshooting of software/hardware and/or network related issues. • Ensures all proper and necessary troubleshooting has been exhausted prior to escalating an issue to another department. • Provide necessary training, evaluate, coach, and counsel employees to improve performance in troubleshooting, customer service, and other required areas. • Provide hands-on guidance and/or assistance to staff for timely resolution of difficult issues. • Help coordinate the implementation of new products, services, and technologies to team. • Continually work with management to improve processes, procedures, and work environment. • Ability to use strong analytical and problem solving skills. • Assists current or potential application users in identifying and describing problems or opportunities that might be addressed either: o By implementing a new (automated or manual) system, or o By changing an existing application system. • Investigates such problems and opportunities to determine the feasibility of a system solution and to identify the general kinds of system solution that appear appropriate. • Analyzes users' business requirements in detail and, where appropriate, prepares functional specifications1 for a proposed new (or changed) system. • Obtains rough estimates of the cost of operating and maintaining a proposed new or changed system, assuming use of appropriate technology, tools, and methods. • Assists the project manager in identifying the skills and resources needed to implement a new system or to modify an existing system, and in preparing rough estimates of: Achievements • Development the HR system • Create intranet by SharePoint portal • Developed an archiving system (analyzing &implementation team) • Recognition - Excellent Employee in Chamber of Commerce in 2004

Leading Organisations in Disruptive Times is an online programme that takes a closer look at the challenges facing senior leaders today - from conducting fair decision-making processes to enabling their organisations to navigate wider political and cultural challenges.

Strategy in the Age of Digital Disruption provides the strategic tools, concepts and perspectives that will allow you to develop a strategic response to the new digital possibilities and to then align your organisation for effective strategy execution. It will support you in becoming more proactive in the digital domain, help you turn digital threats into opportunities, and allow you to leverage digital to create competitive advantage and enhanced performance.