Omar Al Agha

Key Responsibilities and Expertise: Card Systems Specialization: In-depth knowledge and hands-on experience in managing and supporting card provisioning and issuance workflows, as well as 3D Secure systems to enhance transaction security. Technical Proficiency: Strong command over Linux servers and IBM WebSphere, ensuring efficient system administration and application performance optimization. Testing & Deployment: Skilled in executing testing strategies and managing end-to-end deployment processes to ensure the stability and scalability of banking applications. Client Interaction: Adept at engaging with clients to understand their requirements, provide resolutions, and ensure satisfaction by explaining technical concepts in accessible terms. Networking Knowledge: Equipped to assist clients with basic networking concepts and troubleshooting to minimize operational disruptions. Collaborative Problem Solving: A reliable team player who works closely with internal teams and external stakeholders to identify and address critical system issues promptly.

Application Support: Providing technical support for card provisioning and issuance systems , troubleshooting system issues and resolving incidents , monitoring system performance and identifying potential problems , performing system maintenance and upgrades , and Configuring system parameters and settings Database Management: Managing cardholder data and information , ensuring data integrity and accuracy , performing data backups and recovery and optimizing database performance Scripting: Developing and executing scripts for automation ,creating custom reports and analysis Problem Solving: Analyzing system issues and implementing solutions , identifying process improvement opportunities Customer Support: Providing technical support to internal and external customers , resolving customer inquiries and complaint

Developed and implemented a comprehensive HRMS encompassing employee information management, recruitment and onboarding, time and attendance, payroll processing, performance management, training and development, benefits administration, and a self-service portal. Leveraged the system to generate in-depth reports and analytics on HR metrics and workforce trends. Developed a basic insurance application encompassing core functionalities such as policy management, customer onboarding, premium calculation, and claims processing. Implemented robust backend systems for data storage and retrieval, ensuring secure and efficient operations. Successfully integrated payment gateways for seamless premium collection. Conducted thorough testing to guarantee application stability and reliability.