Omar Ahmed

• Own daily operations on Amazon, Noon, and other online marketplaces. • Optimize product listings (titles, bullets, descriptions, keywords) for SEO and conversion. • Develop A+ Content, Brand Stories, and storefront structures. • Manage catalog health including suppressions, stranded inventory, and policy issues. • Lead compliance processes such as Hazmat/SDS reviews and brand authenticity cases. • Coordinate pricing reviews and activate seasonal promotions. • Reconcile stock between warehouses and fulfillment centers. • Build sales and returns reporting for financial alignment. • Create professional creative briefs for product images, hero banners, and ads.

• Lead end-to-end product strategy, including major launches and listing optimization, ensuring strong visibility, performance, and alignment with business goals. • Oversee complex pricing, inventory, and order-related decisions, ensuring stability, profitability, and smooth operations across multiple categories. • Manage high-level claims and escalations, coordinating with cross-functional teams to resolve critical issues quickly and maintain excellent seller and client satisfaction. • Drive compliance across all account activities, ensuring accurate registration processes, strong brand protection, and full adherence to platform policies. • Introduce and implement process improvements and new ideas that enhance workflow efficiency, reduce errors, and improve overall team performance. • Mentor junior team members by offering guidance, assigning tasks effectively, and supporting their development and skill growth.

• Managing end-to-end product listings, including uploads, categorization, content optimization, and A+ content to improve visibility and conversion. • Executing product launches and coordinating with internal teams to ensure smooth and timely rollouts. • Monitoring prices and performing competitive pricing updates to maintain strong market positioning. • Troubleshooting listing and marketplace issues, raising cases when needed, and ensuring accurate documentation and resolution. • Ensuring compliance with marketplace policies by overseeing approvals, brand-related requirements, and maintaining accurate product information. • Identifying workflow gaps and proposing practical improvements to enhance operational efficiency.

* Receive and process cash / cheque deposits from customers. * Process all cash transactions within limits * Verifying customers’ signatures within limit and obtain proper verification for over limit. * Handle customer inquiries/ issues & escalating complaints to Operation Head.

-Monitor customer account details for non-payments, delayed payments, and other irregularities -Follow up cheques and deposit with the company to follow up the position of collection -Prepare a monthly receipts of the company income -Follow up payment of cheques collection and impact on customer accounts with the value of cheques collected -Prepare the installments payment plan for the client’s units