Omar Abukandeel

-Talent Acquisition and Recruitment by Managing full recruitment lifecycle for office and site-based roles, developing recruitment strategies, conducting interviews, drafting job descriptions. -Onboarding and Induction by Preparing employment contracts, creating onboarding schedules, ensuring smooth integration and training of new hires. -Employee Relations and Engagement through Serving as first point of contact for inquiries, supporting conflict resolution, promoting positive company culture, managing employee welfare and grievances. -Performance Management by Implementing performance appraisal cycles, developing evaluation processes, guiding managers on improvement plans, ensuring fair and effective assessments. -Training and Development through Identifying training needs, coordinating learning sessions, developing employee development programs, monitoring training effectiveness. -Compensation and Benefits Administration by Managing benefits and compensation packages, administering HR programs related to compensation and benefits, overseeing employee benefits, conducting salary benchmarking. -HR Policy and Procedure Development and Implementation through Developing, implementing, and updating HR policies and procedures aligned with company goals and the real estate context. -Compliance with Egyptian Labor Law by Ensuring adherence to labor laws and regulations, maintaining knowledge of labor law, preparing personnel records, conducting compliance audits. -HR Operations and Systems Management by Maintaining employee records in HRIS, managing attendance and leave, managing HRIS and payroll systems, preparing HR reports, supporting audits, developing HR metrics. -Strategic HR Planning through Contributing to HR strategies, providing HR insights to management, managing HR budget, analyzing trends, providing input on workforce planning and succession planning.

-Reviewed global customer feedback using IATA, CTA, US DOT, EC261, and Montreal Convention regulations. -Approved compensation and reimbursement cases based on feedback classifications. -Produced insight reports and collaborated cross-functionally for improvements.

-Managed chargebacks under Visa/MasterCard regulations and coordinated with 10+ banks. -Maintained dashboards, resolved disputes, and ensured SLA compliance. -Advised merchants on dispute prevention strategies.

- Managed a team of customer service and account representatives who primarily supported English-speaking clients. - Set performance objectives, provided coaching and feedback, and managed the professional growth of team members. - Ensured the efficient and timely resolution of English-language client inquiries, issues, and requests, thereby enhancing the overall customer experience. - Led a project to conduct customer experience surveys, primarily aimed at enhancing client satisfaction (CSAT) scores.

- Provide the agents with both in-person and virtual professional training sessions. - Listening to the calls to collect data to improve the training modules and techniques. - Collaborated closely to analyze performance data, identify key area for improvement, implement strategic enhancements to drive target achievement. - Leveraged analytical expertise to detect deviations in program performance, advising the owner on targeted interventions to improve results and reach objectives.

-Plan and lead professional development activities for teachers, administrators and support staff. -Conduct professional Training sessions online and offline for firm’s staff. -Conducted training and supported e-learning implementation. -LMS Administrator and Microsoft Educator Expert. -Certified Microsoft Innovative Educator Expert. -Certified Microsoft Trainer Of Trainers.

-Engaged and partnered with business leaders to understand hiring requirements and formulate successful talent acquisition strategies to meet different needs. -Coached hiring managers on best practices, processes and tools for achieving talent acquisition results. -Drove enterprise talent acquisition strategies based on human resources and talent acquisition data.

-Organized and conducted orientation sessions, job skills training and employee development initiatives. -Helped build, maintain and revise HR policies, standards and documentation. -Advised senior executive team members with compensation structure adjustments and benefit plan options.

Work Force Management Trainee Real Time Management Trainee Quality Trainee Recruitment Trainee