Omaira Duran

∙ Supporting Design, Strategy & Analytics and Co-op internship recruiting. ∙ Coordinating interview scheduling and logistics across teams. ∙ Identifying roadblocks and suggesting process improvements to streamline the hiring process. ∙ Ensuring a seamless and positive candidate experience.

Integral to cultivating company culture and steering the ship in the right direction. I ensure operations run smoothly by handling high-volume phone calls, sending emails, overseeing supplies, juggling schedules, and all tasks necessary to keep the front office and clinical staff productive. Demonstrated ability to: ∙ Maintain 5-star service for a practice of 1000+ patients by implementing customer service training, coaching, and staff incentives. ∙ Facilitate the screening, interviewing and on-boarding of 5+ new employees using multiple hiring platforms. ∙Execute effective written and verbal communication skills as well as the ability to establish and maintain strong working relations with cross-functional departments, co-workers, and patients. ∙ Manage all aspects of retail sales, including inventory control, merchandising, non-revenue supplies and effectively reduced the supply cost by 10%. ∙Work collaboratively with COO to analyze administrative and operational functions as well as develop and implement appropriate changes and system improvements.

∙ Directed and recruited a strong front and back of the house team of 10+ employees. ∙ Chosen by the company’s Director of Operations to successfully lead and train a new team in the opening of a location in Philadelphia. ∙ Created spreadsheets that improved efficiency of front desk operations and reporting accuracy.

∙ Integrated translations to Spanish literature in order to ensure the accommodation of Spanish-speaking members. ∙ Planned and implemented daily activities for bilingual youth to improve their health and language skills. ∙ Modified facility tour protocol by adding Spanish facility tours which resulted in higher membership sales.