Omair Alfarraj, CIPD, BPM, IPHR

• Lead and oversee end-to-end HR Operations and HR Services across the bank. • Drive HR transformation and process improvement initiatives to enhance operational efficiency and employee experience. • Review, develop, and update HR policies, procedures, and employee handbook in alignment with Saudi Labor Law, SAMA regulations, and internal governance requirements. • Ensure compliance with labor regulations, internal controls, and HR governance frameworks. • Lead HR systems integration initiatives, including Qiwa and internal HR platforms, to ensure process alignment and data accuracy. • Enhance HR service delivery through automation initiatives and continuous improvement projects. • Monitor and improve HR Service Level Agreements (SLAs) and operational KPIs. • Coordinate with IT, Finance, Operations, and other stakeholders to support HR operational and strategic initiatives. • Support organizational effectiveness by optimizing HR processes and strengthening employee experience initiatives.

• Led employee relations operations and workplace governance initiatives across the organization. • Managed complex employee relations cases, disciplinary actions, grievances, and labor-related matters in compliance with Saudi Labor Law and internal policies. • Developed and enhanced employee relations policies, procedures, and workplace frameworks to support organizational culture and operational consistency. • Advised management on labor law matters, employee cases, and HR compliance-related issues. • Coordinated with government entities and external stakeholders regarding labor and regulatory requirements. • Conducted investigations and resolved workplace issues while maintaining fairness, compliance, and organizational standards. • Supported organizational change initiatives and employee engagement efforts across the business.