Oluwasina Olubu, Msc, Prosci®

I work with the ministry of Technology & Innovation as a change specialist developing and delivering change management strategies and plans in support of 1GX (an ERP built on SAP S/4HANA) by leveraging best-practices in OCM, communications, training and engagement disciplines to ensure that the business change management component of system changes is effectively understood, communicated, and adopted by all of GoA. ● Develop and implement business change management strategies and plans ● Provide specialized advice and support to ensure the consistent and effective application of change management methodology, tools, and approaches. ● Ensures effective development and delivery of ERP's communications for all audiences. ● Proactively engage and lead relevant stakeholder engagement in support of ongoing ERP adoption and sustainment.

I worked with the Ministry of Public Safety and Emergency Services (PSES) in order to help transition successfully from the former large Ministry of Justice & Solicitor General with little or no negative impact on various stakeholders. As the change management lead in the PCA (Primary Change Advocates) team, I created engagement and communication plans for various stakeholders within the ministry while ensuring seamless hand shake between the ministry and other partners outside the ministry. Key contributions: • Assess and understand stakeholder needs and concerns to help develop customized training, materials, presentations for clients across PSES through quantitative or qualitative methods as required. • Participate in strategic sessions and team meetings to plan, prioritize and identify opportunities to integrate best practices in related disciplines into everyday work. • Deliver stakeholder assessments, communications plan, sponsorship roadmap, coaching / training plan and resistance management plan. • Obtain and collect lessons learned data from OCM projects, analyze the data to identify opportunities for improvement and then present the recommendations to the OCM team for approval as part of the continuous improvement process. • Coordinate and maintain the library of OCM tools, templates, guidelines, etc. and support the OCM team, through coordination and research, in the implementation of the OCM approach for the Ministry. • Evaluating the impact of new processes on existing processes and other organizational processes. • Monitors for and assess risk related to concurrent organizational change

• Creation of awareness of the change to the stakeholders by emphasizing the value of the change vis-à-vis the cost of staying with status quo. • Delivery of stakeholder assessments, communications plan, sponsorship roadmap, coaching / training plan and resistance management plan. • Evaluating the impact of new processes on existing processes and other organizational processes. • Monitoring for and assessing risk related to concurrent organizational change. • Leading stakeholder management, including identification and analysis of key stakeholders, and the development of stakeholder engagement strategies • Ensuring the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem solving resulting in successful implementation • Ensuring that clients/partners and stakeholders are actively engaged in the change, consulted with and communicated to • Being able to articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization • Building consensus among clients/partners and stakeholders on specific changes designed to better meet their needs • Identifying potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns • Designing and conducting change readiness assessments, evaluating results, and presenting findings to stakeholders to plan and carry out a change management strategy • Administering measurement systems to track adoption, utilization, and proficiency of individual changes • Developing an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices • Developing content that is in compliance with accessibility requirements, guidelines and best practices

 Provide tailor-made financial planning advice and solutions using our unparalleled array of investment and portfolio solutions, including best-in-class proprietary and select third-party mutual fund solutions  Acquire and consolidate existing and new-to-RBC clients and assets  Connect clients with the right RBC team members to help continuously meet their needs  Develop external business referral sources through networking, marketing, and my centres of influence

• Digital Navigation Champion for branch support • Addressed and resolved client complaints in timely manner which led to new businesses and relationships • Helped colleagues to be up to date with the daily/weekly changes made to systems during the rapidly changing COVID period

 Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self-serve areas of the branch with the goal to deliver a legendary customer experiences and create a positive "First Impression'"  Provide sound advice at every customer interaction to create a positive customer experience  Ensure customer problems are handled appropriately, escalating issues when necessary  Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services  Contribute to the achievement of branch business objectives by meeting or exceeding individual sales goals  Identify and refer customers to team members and internal Bank partners as appropriate  Contribute to the branch objective for Operational Excellence by adhering to Credit Compliance, audit and ROA visits, mutual fund compliance, credit compliance and non-credit losses.

 Present, promote and sell products/services using solid arguments to existing and potential customers  Reach out to customer leads through cold calling and maintain positive customer relationships  Expedite resolution of customer problems and complaints in order to maximize satisfaction  Achieve agreed upon sales targets and outcomes within schedule  Supply management with reports on customer needs, problems, interests, competitive activities & potential for new products

-Preparation of weekly, monthly and quarterly economic reports bothering on Inflation rate, MPC decisions, FAAC allocation and general macroeconomic policies; -Successfully provide investment recommendations to clients covering major sectors of the capital markets with a focus on equities -Participate in quarterly conference call with investors and analysts from competing firms to retrieve and direct data interaction with the companies’ and industries’ senior management team; -Preparation of special reports & presentations for corporate finance & other SBUs

• Preparation of the various stakeholders for change (via preparation of business readiness and transition plan) • Providing training & support for new processes by raising awareness and sharing daily tips on best practices. • Lead design, delivery and logistics of activities related to employee engagement. • Assisting with the development of communication products including emails, one-pagers, SharePoint content, webinars and town halls meetings to support implementation plans.

Preparation of weekly, monthly and quarterly economic reports bothering on Inflation rate, MPC decisions, FAAC allocation and general macroeconomic policies; Successfully provide investment recommendations to clients covering major sectors of the capital markets with a focus on equities Participate in quarterly conference call with investors and analysts from competing firms to retrieve and direct data interaction with the companies’ and industries’ senior management team; Preparation of special reports & presentations for corporate finance & other SBUs

As a qualified stock broker, I leverage finely-honed inter-personal and time management skills to successfully manage an account and increase market value, achieving corporate goals and objectives. I have strong knowledge in economics, securities, fixed income, derivatives, corporate finance and portfolio management field that help study the financial aspect of market behaviour and competitors' strategy. There is a relatively small segment of individuals who seem able to build relationship, trust, and rapport with almost anyone, and then are able to broker the relationships and make connections between people, creating partnerships and alliances, and motivating forward momentum to 'get things done.' I am one of those people, and 'getting things done' and driving results-through collaboration, partnerships, and relationships-is what I am all about. With an enthusiastic and genuinely friendly attitude, I radiate a sincere passion for adding value and benefits to people around me.