Oluwaseyi Afolayan

Daily monitoring of ATMs via postilion applications Addressing all mechanical, electrical, network, cash operations, maintaining vendor relationships Ensure vendors attend to ATM issues timely with respect to the signed SLA Assess and ensure there is connectivity to all ATM with working failover in critical states Extensive ATM support to assigned cluster Ensuring link/connectivity issues are addressed timely Assess vendor service quality Liaise with branch operations/ATM Custodians to ensure efficient support of ATMs. Execute and monitor ATM related projects ( installation of security software's, Biometrics, pay attitude) Liaise with all ATM stakeholders (Admin, corporate communications, Network team & business offices) to ensure proper attendance/maintenance of the banks ATMs

• Responsible for day-to-day support and maintenance of all the bank’s ATM services at off-site and branch locations, collaborate with cross-functional teams to resolve complex technical issues and ensure customer satisfaction. • Analyze ATM journal for settlement of transaction disputes and provide timely and professional support across brands of ATMs. • Provide in-house support on related transaction failures, and administer over the FEP, and postilion server as it concerns the smooth running of the channels, and analyzed the performance of ATMs to make informed decisions.

• Managed and moderated customer queries coming from different social media channels while achieving an average customer service rating of 90% every month. • Contributed to the business revenue by instantly responding, actively listening to customers’ feedback points to deliver a better customer experience and recommending products & services.

• Oversee all dispatch processing, the repair and preventive maintenance of fleet and handover activities ensuring documentation- proof of delivery, and stock dispatch notes. • Hourly tracking of driver’s locations and reporting to management and shipment owner according to company’s guidelines, ensuring client confidentiality and satisfaction.

• Organized and filled papers works and updated weekly and monthly records as assigned by my supervisor. • Skillfully managed administrative responsibilities including maintenance issues, and incident reports, and handled confidential information. Received outstanding feedback ratings.

• Helped organize and sort maps in the inventory that brought about the digitization of maps driving storage in a database. • Collaborated with peers to interpret images of change areas using computational geospatial software to produce maps and other graphic displays of geographic information for analysis and presentation.

Learnt the data analyst processes of questioning, wrangling, exploring, analyzing, and communicating data. Learned how to work with data in Python using libraries like Numpy and Pandas. Learned how to use Python to wrangle data programmatically and prepare it for deeper analysis. Learned how to use analysis and visualization to tell a story with data.