Olusola Isiade

Develop and implement customer service policies and procedures to ensure a consistent and positive customer experience in line with regulatory requirements Monitor and analyze customer feedback and complaints to identify areas for improvement and implement corrective actions Leading a team of 13 resources to manage the customer onboarding and product experience Develop and implement metrics to measure the effectiveness of customer service and satisfaction Collaborate with other departments and teams to improve the overall customer experience Ensure compliance with all relevant regulations and standards related to customer service and customer experience.

-Process and Operational Efficiency Management -Vendor Strategy alignment with Corporate Goals -Strategic Project Management -Enterprise Risk Management -Crossfunctional Delivery Management - Business Benefits Management & Reporting

Lead and coordinate information systems & technology projects focusing on a wide range of initiatives including application development efforts, systems upgrades and installations, technology outsourcing, IT security initiatives, data center relocation and deployment, and business product initiatives. Spearheading stakeholder management,coordinating resources, establishing the project governance structure and communicating the project to the business. Creating and maintaining project plans, assist in developing & managing the project budget , mitigating project risks and making sure the project is on track and within budget. Ensuring the delivery of business project and program initiatives on time and within budget while ensuring quality standards are upheld. Driving the delivery of business products via an IT demand management framework, ensuring prioritization in order to respond easily and effectively to usual market changes.

Led a crossfunctional team from MTN as a Program Manager, in migrating the Visafone network into MTN.Managed the planning and execution of the network migration after successful completion of the commercial agreements.

Project Execution for the enterprise network division of MTN Nigeria which includes Fixed Network Roll-out, Network Integration of acquired fixed and wireless broadband telecom companies into the existing transmission infrastructure. Project Management of the MTN Hy-Connect Copper network Infrastructure. Lead Project Coordinator for the roll-out of MTN Wimax (4G) technology on 3.5GHz Frequency. Lead Project Coordinator for the roll-out of the MTN WiFi hotspot network in Nigerian universities and several other public locations. Project management of roll-out activities of new communication technologies for an emerging market in the area of Broadband and IP services.Coordinating the solution delivery of transmission and IP services for subscribers such as banks , oil and gas firms and other corporates.

Project Managed the fiber optic deployment along the railway right of way.Pioneered the successful installation of the infrastructure. Managed a project team of 6 engineers and 6 contractors, developed the quality assurance standards for the project. The service is presently carrying traffic between Ibadan and Lagos. Project Managed the fiber optic deployment over the gaslink pipeline in Lagos: Managed 3 contractors on the project and coordinated the delivery of the project tasks in line with budget and timelines.

Project engineer handling Design, Planning and Implementation for globacom OFC Lagos- metro project. Coordinated the Design acceptance and Bill Of Quantity development of Lagos metro fibre project, the fixed network design for Lagos & Benin . Successfully coordinated Logistics & Inventory of materials required at project sites nationally. Supervised fibre deployment according to the required quality and specification. Pre-shipment inspection officer for fixed network deployment materials(copper and fiber )materials and equipment as Globacom representative in Shenzhen,China. Executed enterprise links for major banks and organizations in the Lagos area. Managed BOQ for the different contractors handling the METRO and backbone fibre projects to ensure maximal usage of materials.Quality Assurance Monitoring of Big Budget Contractual Projects. Team leader, fibre maintenance team on call in case of fiber link down time.In charge of first level escalation of disruptions (fibre cable damage or cut) in the network.

Fixed Wireless Engineer in charge of deployment and maintenance of Radio Links Fixed Wired Engineer in charge Fiber Optic Links deployment and maintenance Deployment Team Lead for wireless base station and transmission deployment using Codan Radio. Supervision of Electrical Power Supply to the Base Station, Installing Battery Backup, Writing Reports on the Surveys taken, Installation and Maintenance on weekly basis. Parameters Access definition to Switch Engineers for programming of subscriber Terminal.RF /Wireless Transmission Engineer For BTS Installation Led a team that held the record of having the most installed lines and the least problematic links installed over a year.

Organized the first Management Seminar for Engineering students based on the Project & Strategic Management methods.