Olubukola E. Obisanya

Key Responsibilities Leadership & Strategic Vision • Establish and define the mission, goals, and long-term strategy of Train the Boys Initiative. • Develop and oversee programs that support character development, mentorship, and life skills training for boys. • Foster partnerships with schools, community groups, and stakeholders to expand the initiative’s impact. Volunteer Recruitment & Coordination • Recruit, train, and manage a team of volunteers to assist in program delivery. • Assign roles and responsibilities to volunteers, ensuring they are engaged and supported. • Develop volunteer training materials and guidelines to maintain consistency in program execution. Program Development & Implementation • Design and implement workshops, training sessions, and mentorship programs for boys. • Organize events, outreach programs, and interactive sessions with guest speakers and mentors. Evaluate program effectiveness and make improvements based on feedback and • outcomes. Community Engagement & Fundraising • Represent the initiative at community events, meetings, and public forums. • Develop fundraising strategies, write grant proposals, and seek sponsorships to sustain the initiative. • Maintain relationships with donors, partners, and sponsors. Administration & Reporting • Ensure all activities align with the organization’s mission and comply with legal or ethical standards. • Maintain records of volunteer activities, program success stories, and impact assessments. • Report progress to stakeholders and supporters through newsletters, social media, and reports

Ensuring adherence to cybersecurity laws, policies, and best practices. Conducting risk assessments to identify security threats, developing security policies, and training employees on compliance. Oversee audits to maintain security standards.

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1. Public Assistance & Support Assisting members of the public during royal events, ceremonies, and state functions. Providing directions, guidance, and information to attendees. Ensuring crowd safety and order during large gatherings. 2. Emergency & First Aid Support Acting as a first point of contact for any public assistance required. Providing basic first aid (if trained) or alerting emergency services when needed. 3. Logistical Support Helping with the setup and coordination of events involving the Royal Family. Supporting security teams by identifying potential risks and reporting concerns. 4. Representing the Service with Professionalism Acting as an ambassador of the royal service with professionalism and courtesy. Maintaining confidentiality and respecting protocols related to royal engagements.

⁃ Making out and inbound calls to new and existing Business customers. • Educating business customers on products and services to build and maintain relationships. ⁃ Providing solutions to specific needs in a timely manner. • Ability to work effectively in a high paced Environment, making decisions and actions autonomously. • Booking appointments for new customers and using appointment scheduling for existing customers to highlight and discuss beneficial products. ‣ Use initiative in developing resolutions both individually and as part of a team • Ability to assimilate a wide range of information to fully grasp cause, impact and solution. • Communicate effectively with other business areas to provide a seamless experience for customers. • Planning and organising to ensure I deliver the highest quality of customer interactions • Take ownership in the handling of client complaints complying with regulatory complaints policy ⁃ Always showing respect towards customers and colleagues while maintaining exceptional service standards Experience and Key Achievements: ⁃ Nominated as one of the first five to be cross-skilled for Barclays.net/ Iportal • Constantly exceeding targets evidence by call marking ⁃ Recognised by a Team lead for my utilisation of the vulnerability tool ⁃ Recognised by a Team lead for “World-class service for customers and clients, every time”.

⁃ Making out and inbound calls to new and existing Business customers. • Educating business customers on products and services to build and maintain relationships. ⁃ Providing solutions to specific needs in a timely manner. • Ability to work effectively in a high paced Environment, making decisions and actions autonomously. • Booking appointments for new customers and using appointment scheduling for existing customers to highlight and discuss beneficial products. ‣ Use initiative in developing resolutions both individually and as part of a team • Ability to assimilate a wide range of information to fully grasp cause, impact and solution. • Communicate effectively with other business areas to provide a seamless experience for customers. • Planning and organising to ensure I deliver the highest quality of customer interactions • Take ownership in the handling of client complaints complying with regulatory complaints policy ⁃ Always showing respect towards customers and colleagues while maintaining exceptional service standards Experience and Key Achievements: ⁃ Nominated as one of the first five to be cross-skilled for Barclays.net/ Iportal • Constantly exceeding targets evidence by call marking ⁃ Recognised by a Team lead for my utilisation of the vulnerability tool ⁃ Recognised by a Team lead for “World-class service for customers and clients, every time”.

Customs Processing & Compliance • Process import and export declarations submitted by businesses and freight operators. • Verify documentation, including invoices, customs codes, and permits, to ensure compliance with HMRC regulations. • Check duty and VAT payments, ensuring that all taxes are correctly calculated and paid. • Apply customs procedures, including duty relief schemes and trade agreements. Border Control & Security • Assist Border Force officers in identifying suspicious shipments that may require further inspection. • Support operations to detect smuggling activities, including drugs, weapons, and counterfeit goods. • Enforce sanctions, prohibitions, and restrictions on restricted items. • Work with other government agencies (e.g., DEFRA, Home Office) on compliance with trade and safety standards. Customer Service & Trade Support • Provide guidance to businesses, importers, and freight operators on customs regulations. • Respond to inquiries regarding tariff classifications, customs procedures, and duty reliefs. • Assist in resolving disputes or errors in customs declarations and tax calculations.. Data Entry & Administrative Duties • Maintain accurate records of import/export transactions for auditing purposes. • Use HMRC systems (e.g., CHIEF, CDS) to process customs entries and generate reports. • Assist in the analysis of trade trends and border activity for reporting and policy development. Enforcement & Investigation Support • Collaborate with HMRC investigation teams in identifying potential fraudulent activities. • Support compliance checks and audits on businesses involved in international trade. • Assist in reporting suspicious financial transactions linked to money laundering or tax evasion.

Contact Tracing & Public Health Guidance • Call individuals who have tested positive for COVID-19 to gather details about their recent interactions. • Identify and notify close contacts who may have been exposed to the virus. • Provide clear and accurate self-isolation guidance to affected individuals based on NHS and government regulations. • Answer questions and provide up-to-date information on testing, symptoms, and public health measures. Data Collection & Reporting • Accurately record case details and contacts in the NHS Test and Trace system. • Maintain confidentiality and follow data protection (GDPR) guidelines. • Flag any urgent public health risks or high-risk cases for further escalation. Customer Service & Support • Offer emotional support and reassurance to individuals impacted by COVID-19. • Direct callers to local health services, testing sites, or financial support if needed. • Escalate complex cases to senior public health officials or medical teams when necessary. Compliance Monitoring & Follow-Up • Encourage compliance with isolation requirements and assist with any concerns or barriers. • Conduct follow-up calls to check on individuals who may require additional support.