Ollie Patterson

Atmosphere provides live background music for corporate and private events. Corporate clients include but are not limited to Home Depot, High Museum, Metropolitan Club, Atlanta Tribune, Copeland’s Restaurant, Art Space International, Turner Broadcasting and many others. Atmosphere is rapidly becoming the #1 choice for fine music for upscale events and private parties.

Develop sales and marketing strategies for start-up Internet Broadcasting and Social Networking company. Establish annual and monthly sales objectives in coordination with the Company's business plan. Provide annual Sales Plan and coordinate the specific objectives of the Sales Plan with all of the functional departments of the company. Determine market and target customer strategies for the Company.

Direct, motivate and oversee a growing staff of Customer Care Representatives. Train and develop team to provide the highest degree of customer care support to every customer. Establish guidelines and processes to equip team achieve maximum levels of customer satisfaction and retention.

Entrepreneurial venture to market products & services to small to medium sized companies and home-based business start ups. Products included healthcare and financial services.

Oversee & direct the activities of up to 60 employees supporting the largest and most complex customers comprising the Corporate Accounts segment. Activities ranged from order entry to full order management of the order life cycle.

Oversee & direct the activities of up to 190 employees to include local and long distance provisioners, technicians and implementation specialists. Provisioning region included the entire United States. Hub became #1 in customer satisfaction.

Oversee & direct an order entry hub with up to 65 employees. Supported both switched and dedicated services. Responsibilities also included managing an I/T organization for the development of automation tools that were used throughout the company. Credited for increasing departmental efficiencies at least 3-fold across multiple segments to include Wholesale/Carriers, Major Accounts, Government Accounts, National Accounts and Branch Accounts across the U.S.

Turned around a failing order entry hub responsible for installing switched and dedicated services. Introduced automation tools that led to the development of an I/T organization upwards of 15 individuals. Dramatically improved productivity in three key areas inclusive of; 1) Productivity - from 100K to 2.5m transactions per month, 2) Accuracy - from 65% to 99.93% and 3) Service Level Agreements - from 70% to 98.3% (segment benchmark was 95%). Led hub to become #1 in the country.

Managed a field support organization for Wholesale customers for a 15-state region. Maintained the largest revenue stream of 6 Support Managers with a portfolio containing 1/3 of the entire revenue base for the Wholesale/Carrier segment. Functions included order entry, billing, install coordination, account service reviews, and network reconfigurations. Credited for having the #1 support organization in the country.

Managed a field support organization for the state of Texas. Functions included order entry, billing, install coordination, account service reviews, and network reconfigurations. Was the first to introduce desktop automation tools that greatly improved productivity. Achieved an average of 10-fold increases in productivity in order processing & order entry. Department was #1 in the nation.

Developed a metrics & reporting system for effectively measuring individual performance. This system became the new standard and was used throughout a $1.1 billion segment of MCI. Developed an order entry and customer process that was so efficient that it was used as a model for developing the 1st automated e-commerce platform for the Wholesale segment within MCI.