Ollie Duncan

Working in a busy environment my responsibilities included: Customer service Responsible for working with and listening to customer's issues and concerns that were identified and then helping to fix and resolve them in a timely manner. Making sure the vehicles were delivered back to the customer having had the expected high quality of work expected from Mercedes. Producing videos, and If required, talking to the customer face to face to discuss the work carried out. Vehicle maintenance Meeting deadlines for the work and making sure all the correct documentation and write-ups are attached to the job. Using problem solving skills and initiative to diagnose the vehicle fault, then liaising with the parts department to order the correct parts to fix the vehicle.

During my time at this start-up tech company my responsibilities included: Customer service Responsible for client accounts that were booked by the sales team. I was point of contact for six different customers, varying in contract size (£10,000 to £60,000 per year, building their surveys with tech and interpreting their results and feeding this back. With the sales team I managed the pipeline of clients to rebook when the contracts were due to expire, ensuring they received the highest levels of customer service. Additionally I created bespoke videos to help create a smooth customer journey for projects like the Sunday Times Best Places to work. Designed and built client surveys to deliver on contractual agreements, using the company platform and Canva to design logos and flyers. I monitored three incoming customer query mailboxes, responding to questions and working with other stakeholders in the organisation as required to deliver on their requirements / needs. Secondary services I was incentivised on additional client services sold This was a case of understanding their survey results and matching it to the additional services we could offer - adding in different surveys, reporting, training and other elements. We were also commissioned on the successful rebooking of the customer on completion of their annual contract. I helped organisations market the surveys to their employees by creating posters and QR codes to aid with completion rates.

Crew Member (part time whilst studying at college) Responsibilities included: Food preparation Delivering the high standards of cleanliness and hygiene required to maintain a 5* food hygiene rating. Working to deadlines to deliver the food on time and when required. Being part of a fast moving team in a busy environment, managing multiple tasks. Customer service Serving on the till. Being out in the dining area looking after customer needs Constantly delivering the highest standards of brand quality, service and cleanliness in the restaurant. Being friendly, fast and accurate.

In Media, I analysed content using theoretical frameworks. A mixture of theoretical study and practical media production, with coursework on social media, videos production & magazine content. It culminated in an end of year project where I designed a music video, album cover and a multi platform press releases for a fictional launch. In Applied Science, the focus was on scientific principles, with significant independent hands-on learning developing practical, interpersonal, and thinking skills. This resulted in researching my practical experiments and writing up both the theory and the expected result. We then carried out the experiment and supplemented this with further notes on the outcome for approval and grading. In Criminology, I explored the nature of crime and the criminal justice system. Topics included the types of crime, theories of criminal behavior, the criminal justice process, and the effectiveness of different types of punishment. It consisted of two 8 hour exams.