olivier couderc

* MOTUL = High-end lubricants company. * Market & sales analysis * Sales promotion * Sales, pricing & positioning * Sponsoring * External & internal communication * Design & launch of new products * Marketing tools construction (distributor’s evaluation, geomarketing, cost analysis etc.) * Training * Trade shows (i.e. Dealer Expo, Performance Racing Industry, Indianapolis MotoGP, Long Beach GP, Monterey Historics misc. auto shows...).

* STRAGIS = IT & organization consulting firm. 2008 * Rabat, Casablanca : project management, change management, marketing strategy, communication, recruitment. 2007 * Paris : software validation tests.

* ROLIM CONSULT = brazilian consulting agency specialized in marketing, training & sales in the automotive sector. * Become the Ethanol biofuel specialist * Launch of a new brand on the Brazilian automobile market * Market analysis * Trainings * Training’s monitoring * Translations

DAIMLER CHRYSLER = automobile manufacturer - ISO9001 standard implantation : support of the MERCEDES agents in their auditing missions. Gather & look for information, organization meetings (in German most of the time), computing support.

* MAN Truck & Bus France = transport solution designer (truck, bus & coach, after-sales) * After-sales customer satisfaction : * Design, animation (out and on field), follow-up of a French after-sales customer satisfaction index (CSI) * Development of after-sales reports * Change management (trainings, internal and external communication * movies, mailings, posters, national and regional conventions...) * Service Core Process : set-up of the blueprint, linked with CSI, for after-sales standards to improve service quality within MAN after-sales network (communication, trainings, audit, incentive policies...) * Internal coordination (communication, process improvement, project management, incentive policies etc.) * Improvement of afters-sales key indicators follow-up system * ISO representative for after-sales division * Support to field after-sales representatives (tools development, on field intervention...)

RENAULT TRUCKS = truck manufacturer - Creation of country overlook files (political, geographical & demographical situations, infrastructures etc.) concerning Middle Eastern, Asian & Latin America markets.

1 year exchange program