Olivier Gastinel

Vice President - Aspirational Luxury Division @ Chalhoub Group

About

Passionate and highly motivated leader with 20 years of international experience in the retail market leading global brands in field and corporate executive roles. Driven and creative, with a proven track-record leading business as well as developing innovative strategies that have transformed performance, operational efficiency and customer experience at Louis Vuitton, Coach, Michael Kors and Vilebrequin. Skills Set: 1. Retail Excellence - Expertise leading luxury stores and building retail capabilities globally 2. Retail Operations - Broad understanding of retail operations across brands and markets 3. Project Management - Successful track record in leading cross functional teams to launch new projects 4. Financial Ownership - 10 years’ experience in roles with full P&L responsibility 5 Luxury Industry - Extensive experience in luxury brands 6. Talent Development - Pro-active coaching, training and mentoring to build strong teams 7. People Management - Strong, decisive leadership of diverse multi-cultural, cross-functional teams 8. Business Development - Spearheads pioneering initiatives in revenue generation & new market entry 9. Brand Development - Solid record of innovation in building & developing recognizable brands 10. Languages - Multi-lingual fluency in French, English, Spanish, Portuguese Territories experience: USA, Mexico, Brazil, Canada, Latin America, Europe Eligible to work in: USA, Europe

Country

United Arab Emirates

City

Dubai

Industry

Apparel & Fashion

Skill

Marketing Management, Retail Sales, Sales, Event Management, CRM, Market Research, Brand Management, Management, Market Analysis, Team Management, Time Management, Leadership, New Business Development, Business Planning, Training, Negotiation, Strategic Planning, Customer Relationship Management (CRM), Business Development

Experience

Vice President - Aspirational Luxury Division

Chalhoub Group

2024-1 - Present · 2 yrs 9 mos

Dubai, United Arab Emirates

Leading the aspirational luxury cluster - Swarovski, Michael Kors, Tory Burch, Adolfo Dominguez and Karl Lagerfeld

General Manager Swarovski, Guess and AD Middle East

Chalhoub Group

2021-4 - 2024-1 · 2 yrs 10 mos

Dubai, United Arab Emirates

Overseeing Swarovski, Guess and Adolfo Dominguez brands across the Middle East Part of Chalhoub Group

Vice President, Retail Operations North America

Michael Kors

2019-1 - 2020-8 · 1 yr 8 mos

New York, New York

Leader of the North America Retail Operations team. Supporting a billion dollar business and 365 stores. Responsibilities include: - Field Operations (New store openings, relocations, P&P, Inventories, Process efficiency) - Internal Communication - Store systems (POS, Endless aisle, Omnichannel platforms, Clienteling application) - Payroll / Workforce Management

Senior Director, Global Customer Operations

Coach

2016-4 - 2018-12 · 2 yrs 9 mos

Greater New York City Area

Leader of the Global Retail Operations team. Supporting a multi billion dollar business and 1000+ stores globally. Responsibilities include: - Global store operations (standards, P&P, Systems) - Business profitability project: Global store operations standards and process efficiency - Experiential retail project: Coach Create roll out

General Manager, Maison Toronto

Louis Vuitton

2013-8 - 2015-12 · 2 yrs 5 mos

Toronto, Canada Area

Leader of the Louis Vuitton Flagship store in Canada "Maison". Responsibilities include: - Driving revenues - P&L responsibility - Team management and development - Operational efficiency (inventories, processes, aftersales) - Product assortment, special collection and visual merchandising - Marketing and event activities

Regional Director, Retail Performance - Client Development - Digital

Louis Vuitton

2010-4 - 2013-8 · 3 yrs 5 mos

São Paulo Area, Brazil

Leader of the Retail Performance, Client Development and Digital teams for Latin America and South Africa. Reporting to President of Latin America. Team of 23 people across Latin America Responsibilities include: - Store standards (front and back of house) - Retail and operational excellence (Store structure and management, roles and responsibilities, retail performance standards and tools) - Customer experience (Mystery Shopping, Customer feedback programs) - Clienteling activities (Trunkshows, events) - Clienteling capabilities in store (customer engagement program, in store activities) - Ecommerce site and Client Services Center

Area Manager, Venezuela and Caribbean

Louis Vuitton

2007-5 - 2010-4 · 3 yrs

Caracas Area, Venezuela

Led the Venezuela and Caribbean region with direct management of 3 existing stores. Opened 2 new stores. Full P&L responsibility Other responsibilities include: team management and development, coaching, product assortment, visual merchandising, operational excellence, brand development in the region, marketing and clienteling activities