Olivia Wood

Responsible for onboarding new clients onto the Embark application, driving successful adoption, and ensuring high client satisfaction. Acted as a Business Analyst within the BAU squad, supporting ongoing operational delivery and continous improvement initiatives. - Owned end-to-end client onboarding, from requirements gathering and progress tracking through to environment set up and go-live - Acted as the key liaison between new clients, customer success, product, and engineering, aligning stakeholders and driving resolution of issues and BAU improvements - Defined user stories and acceptance criteria, transalting business and user needs into actionable development work - Led agile (Scrum) ceremonies, including stand-ups and refinement sessions, ensuring alignment with delivery objectives - Prioritised and managed the BAU backlog, balancing customer value, business priorities and delivery capacity - Delivered client training, product demonstrations, service desk support, and maintained internal and client-facing documentation to drive adoption and satisfaction

Responsible for the performance of 400 hero SKUs on marketplaces globally, with a strong focus on Amazon. - Introduced weekly trading reviews and KPI tracking, improving alignment with business objectives and supporting cross-functional decision-making - Analysed commercial data to identify opportunities and market challenges, driving actionable next steps - Collaborated with senior stakeholders to resolve issues and ensure timely execution of agreed actions - Managed and coached one direct report, providing guidance to deliver performance objectives

Responsible for identifying strategic initiatives to engage new and existing customers and support business growth. - Conducted market and consumer research to identify growth opportunities and inform strategic decisions - Built and presented business cases to senior stakeholders, shaping strategic investment decisions - Graded and prioritised initiatives based on impact, feasibility, and potential ROI, guiding research efforts and resource allocation

Responsible for the prioritisation and delivery of the project roadmap for the eCommerce warehouse operation and financial projections for the warehouse function. - Owned the project roadmap for the ECM warehouse operation, delivering multiple initiatives to improve processes and drive cost savings - Project managed a significant operational re-structure, achieving a 40% cost saving vs. projection - Managed the relationship with 3PL counterparts, driving accountability and ensuring on-time delivery across multiple project workstreams - Led financial forecasting and projections for the warehouse operation, supporting accurate budget management and financial reporting

Responsible for the day-to-day trading of the ALDI Specialbuys website and mobile apps, enhancing customer experience and driving operational efficiencies. - Produced KPI analysis and insights to inform marketing, pricing, and operational decision making - Led eCommerce peak planning, making strategic trade-offs to resolve complex challenges, maximise sales, and minimise customer impact - Initiated multiple front-end and back-end changes and operational process improvements, driving revenue growth, reduced costs, and streamlined digital operations - Played a pivotal role in the delivery of a business critical CMS upgrade, ensuring smooth adoption and continuity of digital trading operations

Responsible for the day-to-day trading of the ALDI Specialbuys website and mobile apps. - Facilitated cross-functional meetings to align product launch activities, optimising trading performance for 400+ SKUs weekly - Coordinated cross-functional teams to ensure smooth and timely execution of major campaign launches - Identified the need for automated website stock management and collaborated with development teams to implement a solution, resulting in a 4-figure cost saving per annum

Newly established role to build and grow our social media presence. Responsible for marketing activities across all social media platforms to engage audiences and boost brand awareness. - Grew social media presence across all channels (+94% YoY) - Implemented KPI reporting to track progress and support commercial decisions

ACAS Certificate in Discipline and Grievance High Fliers Programme with Gradcore