Olivia Dewi Christanto

• Researched Southeast Asian hospitality markets, including Indonesia, Malaysia, Thailand, and Vietnam, to support overseas expansion strategy and market-entry assessment. • Developed internal briefing materials, market research summaries, and presentation decks for international business planning and cross-regional strategy discussions. • Conducted competitor benchmarking across global hospitality brands, analyzing product offerings, service positioning, localization strategies, and market fit. • Supported business material translation and localization for overseas operations, enabling clearer communication across China-region and Southeast Asian market teams.

• Managed meeting documentation by preparing structured minutes, tracking key decisions, and recording action items for follow-up. • Coordinated event and meeting logistics, including venue bookings, schedule arrangements, and communication with the SME Office. • Supported internal communication and cross-functional coordination to ensure smooth team operations, event preparation, and administrative execution.

• Participated in an organizational behavior research project focused on student decision-making, collaboration patterns, and academic performance dynamics. • Assisted with early-stage research design, including problem framing, intervention planning, and behavioral experiment material development. • Supported research discussions on academic norms, peer influence, and student collaboration behavior to inform the design of experimental interventions.

• Supported the planning and promotion of equity, inclusion, and cultural awareness initiatives within the Muse Residence community. • Collaborated with committee members to gather student concerns, encourage inclusive dialogue, and strengthen resident engagement. • Assisted with community-building activities aimed at promoting cross-cultural understanding and a more inclusive residential environment.

• Supported overseas business-related research and coordination tasks, with a focus on Southeast Asian market opportunities and cross-market business development. • Assisted in preparing internal materials, market summaries, and briefing documents for department discussions and business planning. • Conducted preliminary research on hospitality market trends, competitor positioning, and localization considerations to support overseas expansion analysis. • Supported cross-functional communication and administrative coordination within the Overseas Business Department.

• Planned and executed campus events promoting inclusivity, cultural integration, and cross-cultural exchange within the international student community. • Collected and analyzed participant feedback to identify student preferences, evaluate event effectiveness, and improve future programming. • Coordinated multi-stakeholder collaborations with internal teams and external partners, including China Media Group (CMG), to support large-scale cultural events. • Managed a 20+ performer production, overseeing real-time execution, team coordination, and cross-functional communication during event delivery.

• Analyzed and reconciled 100+ financial accounts to support financial data accuracy, operational reporting, and cost-related analysis. • Identified and investigated discrepancies in financial records, improving data reliability for internal reporting and decision-making. • Supported finance and accounting workflows by organizing financial data, checking account records, and maintaining documentation accuracy.

Global Business Management student with a minor in Marketing. Academic interests include international business, marketing strategy, product operations, consumer behavior, and cross-market business development. Relevant coursework: Marketing Management, Organizational Behavior, Strategic Management, Strategic Marketing, International Business, Consumer Behavior, AI in Strategic and Entrepreneurial Management.

• Completed an intensive Chinese Language and Culture program with coursework in Mandarin reading, writing, speaking, and listening. • Developed Mandarin proficiency equivalent to HSK Level 4 through immersive language study and daily communication in a Chinese-speaking environment. • Built cross-cultural communication skills through academic study, campus engagement, and interaction with local and international students.