oliver pincott

Liaising with customers and scheduling plumbing, as and electrical trades to coincide with their renovation works, usually to tight deadlines. Managed a detailed daily schedule for 25 tradespeople, distributing work evenly and locating tradesmen to jobs on short notice Working intimately with IKEA management to maintain a strong relationship around customer service and communication Dealing with general public in IKEA, helping them with options for their renovation projects for kitchens, bathrooms and laundries Developing new relationships with large electrical retailers to promote Changeovers as an installation, plumbing, gas and electrical service for customers Created and implemented a new marketing strategy including rebranding the company, producing new marketing material and developing online content. Helped develop new systems and procedures surrounding work flow, company organisation and staff duties Wrote Occupational Health & Safety policies for the company in line with legislation for plumbing, gas and electrical work General office management and administrative duties

* Planning, developing, and organising advertising campaigns to meet sales objectives and to support the needs of his clients. * Meeting and exceeding sales targets and KPIs * Developing an understanding of websites, signage, print and promotional material in order to assist clients with product selection * Assisting clients with advertising campaigns, including co-ordinating artwork, copyrighting and media agency liaison

Delivering exceptional customer service to the public. Voted in as Regional Representative for Sales Associates to represent sales staff at national quarterly meetings, with responsibility for disseminating new policies and procedures to sales associates across region from meetings and providing feedback from region to national managers Identifying customers' needs and tailoring solutions to help them with their choices. Running a busy sales floor in the absence of the manager.; Creating lesson plans to coincide with the college curriculum. One to one coaching with students, assisting them with coursework and portfolios.

* Efficient running of the sales department of Royal Perth Yacht Club, where Hyatt Regency Perth retains the food and beverage contract. * Maintaining the department in line with Hyatt International's Corporate Strategies and brand standards. * Act as a sales specialist and responsible in assisting the Events Services and Catering teams. * Ensuring events related revenue is maximized in the most profitable way in line with the agreed targets. * Collating sales data and reporting weekly to the executive committee of directors and the general manager. * Responsible for the yielding of the venue, making cost-effective decisions to capitalize revenue. * Leading and motivating a sales team to reach and exceed their targets. * Liaising between Hyatt Regency Perth and Royal Perth Yacht Club to ensure a seamless flow of communication. * Sourcing and developing new revenue streams as to increase revenue growth year on year. * Forecasting departmental figures to create accurate estimates and targets for the business. * Reconciling billing and ensuring departmental finance is up to date.