Oliver Mao
Software Engineer Intern @ Super.com
Canada
Waterloo
Computer Software
JavaScript, TypeScript, C#, Prompt Engineering, REST APIs, Retrieval-Augmented Generation (RAG), React.js, Tailwind CSS, Interpersonal Communication, Cascading Style Sheets (CSS), HTML, Java, Communication, Google Sheets, Python (Programming Language), Mathematics, Team Coordination, Racket, C (Programming Language), R
Experience

Software Engineer Intern
Markham, Ontario, Canada
Upgraded AI Agent chatbot by writing backend C# code to interface with the ChatGPT LLM and the company backend, allowing for agentic capabilities such as autonomously retrieving user data, sending emails, and booking appointments. Implemented chatbot compatibility with 2 new messaging platforms and the ability to send images and videos. Performed prompt engineering in the company chatbot to increase breadth and accuracy of chatbot knowledge and prevent LLM hallucinations. Implemented front-end features in the company’s webapp using React.js, such as paginated displays and a notification system, to improve user experience and offer more customizability. Refactored webapp for mobile device compatibility, allowing the company to launch a mobile app.
Oliver Mao's Contact Information
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