Oliver Deocampo, PMP®

The Carlson Group is a globally-engaged retail marketing services company. We project your brand through store environments, fixture programs and POP displays. We work with a deep understanding of what motivates consumers and drives brand strategy. There is logic to all our designs — but there is also inspiration. That's how we help grow our clients' business one program at a time. Smart & beautiful. Design & execution. Service & results. That’s what we call - Impact made easy™.

• Provided the day-to-day operation of computer networks including software/hardware support. • Configured/Maintained all servers, workstations and printers. • Coordinated system maintenance such as upgrades and patches. • Performed financial planning and analysis for multiple projects. • Created and analyzed weekly reports to improve production process, cost and efficiency.

•Gathered business requirements from engineers & managers to identify desired support needs. •Translated and communicated business needs to IT vendors. •Analyzed data and developed logical business application solutions.

• Scheduled 400-500 Customer Service Representatives between 3 call centers utilizing Blue Pumpkin software to meet service level goals. • Monitored call volumes, average handled time, abandoned calls, occupancy and shrinkage through Call Management Software to build accurate forecasting for future schedules. • Analyzed multiple schedule scenarios and made recommendations to management as to the most appropriate solutions to use in a given situation.