Oliver Hathaway

Bought, sold, and marketed collectible National Football League trading cards through live-stream auctions on Whatnot. Achieved a standout stream generating 300% profit with 83 orders completed in 1 hour 20 minutes, demonstrating the ability to drive high-volume sales and customer engagement under time pressure. Built an engaged community of collectors and repeat buyers. Hosted live streams where I presented products, ran auctions, and created real-time buyer engagement, developing strong sales, negotiation, and presentation skills. Managed inventory, pricing strategy, and customer relationships while analysing market demand and recent sales trends to price cards competitively and maximise revenue from limited and graded collectibles.

Ldelivering high-volume customer service during live events and sold-out shows. Built strong communication and relationship-building skills by engaging with a diverse range of customers in a fast-paced environment, ensuring a positive experience under pressure. Regularly identified opportunities to upsell premium drinks and promotions, contributing to bar revenue while maintaining fast and accurate service. Developed strong teamwork, efficiency, and problem-solving skills while managing high demand and maintaining service standards during peak event periods.

Worked flexible shifts across various hospitality and retail establishments, adapting quickly to different roles and environments. Gained experience in front-of-house service, bartending, food running, and retail assistance. Developed strong problem-solving skills, working efficiently under pressure in fast-paced settings. Provided excellent customer service, ensuring high standards were met across different venues. Demonstrated reliability and professionalism while working independently and as part of different teams.

Delivered high-class dining service in a prestigious Michelin-starred establishment. Ensured guests received an excellent breakfast experience, maintaining attention to detail and high service standards. Worked efficiently in a fast-paced, high-pressure environment, demonstrating strong teamwork and adaptability.

Provided excellent customer service, assisting customers and handling transactions at the till. Maintained stock levels and ensured shelves were well-organized and replenished. Developed strong teamwork and problem-solving skills in a busy retail environment.

Served drinks, including pints and spirit mixers, under supervision. Assisted with bar operations in a quiet countryside setting, developing customer service and multitasking skills. Maintained cleanliness and organization behind the bar.

Responsible for preparing all starter and dessert orders to a high standard. Ensured the kitchen was consistently stocked with clean equipment. Worked in a fast-paced environment, improving efficiency in fast pace scenarios and time management skills.

Spent a week with the softcat team at the marlow office, each day we spent with a new department ranging from sales to finance to HR and the most beneficial was understanding how a a company offering SaaS can utilise previous cases to win new clients.

Notable modules completed- the psychology of terrorism, forensic mental health, practical policing, drugs and subcultures.