Oliver Elliott

As the Head of Sales Development at Pepper, I founded and built the department from the ground up, leading a growing team of Sales Executives to consistently exceed targets and effectively showcase Pepper’s value to customers. • Department Leadership: Established and scaled the Sales Development function, growing the team from 3 to 20+ members in under a year. • Revenue Growth: Achieved record-breaking quarters, hitting or exceeding every target since the department’s inception. • Strategic Enablement: Designed data-driven sales processes and playbooks to improve lead quality, pipeline efficiency, and conversion rates. • Team Development: Mentored and coached Sales Executives to elevate performance, collaboration, and product expertise. • Cross-Functional Impact: Partnered with Marketing, Customer Success, and Product teams to align messaging and accelerate go-to-market execution. • Operational Excellence: Implemented systems and KPIs for performance tracking, forecasting, and continuous improvement.

As the Central Operations Manager, I lead a dedicated team focused on enhancing customer satisfaction by increasing in-app content and optimizing processes. • Team Leadership: Guiding and mentoring a dynamic team to achieve high performance and continuous improvement. • Customer Satisfaction: Implementing strategies to boost in-app content, ensuring a richer and more engaging user experience. • Process Design: Developing and refining operational processes to enhance efficiency and effectiveness. • Solution Development: Creating and implementing innovative solutions to address customer needs and drive business growth. • Performance Metrics: Monitoring and analyzing key performance indicators to track progress and identify areas for improvement. • Cross-Departmental Collaboration: Working closely with various departments to ensure seamless execution of strategies and initiatives.

• Lead an incredible team of engineers and grew several into team leads. • Standardized the organizations BRD and standard offering which reduced standard implementation of product from 1 year to 90 days. • Developed training and process to reduce SLA's & ticket completion time by 40% resulting in happier & healthier clients. • Maintained effective client relationships, ensuring client satisfaction & loyalty. • Worked with 4 out of the top 5 global pharmaceutical organizations to design & implement an AI conversational chat agent. • Implemented several successful projects worth over $1 million each. • Lead and supported multiple technical discussion calls which lead to multiple new business and growth sales.

• Designed and implemented a new cyber-security product to specifically help government organizations protect their end users from being attacked. • Championed multiple implementations across NA, EU and APAC at the same time all with successful implementations. • Managed and oversaw one of the largest traffic datasets across north America for the largest financial institutions and telecommunication providers globally. • Built, designed and implemented multiple internal processes to align with global security and IP compliance regulations. • Mentored and developed multiple incredible interns who are now managers at their respective organizations.

• Managed an enterprise account portfolio of brands to protect themselves from cyber attacks and piracy such as Bein Media, Fifa, Globo, ESPN, HBO. • Championed an spearheaded investigation into a anti-piracy project that resulted in the successful court case for a client resulting in an award of $1 billion USD. 95% renewal rate and up-sells and expansions in excess of $1 million USD. • Lead and managed a team of 12 contractors to review and remove pirated content across multiple platforms. • Worked alongside Facebook and Google to design and implement anti-piracy tools and measures to reduce illicit digital piracy. • Consistently hit new business targets and quotas.

• Consistently over achieved sales targets and in one quarter hit 185% specifically for new business. • Championed the entire full sales cycle through cold calling, emails and referrals. • Consistently hit 100+ dials a day to build up and exceed quota's and pipeline. • Implemented a HR and IT solution that increased clients employee satisfaction by upwards of 28% • Spoke and sold the solution at multiple conferences and increased the exposure of how leaders can utilize our solutions to increase employee satisfaction.

• Inbound & Outbound selling of conference tickets for Nuclear, Financial, Healthcare, Cyber-Security, • • • Travel and Gaming events. • Successfully achieved every target with an average quarter of 130% • Increased sales opportunities by packaging together multiple tickets for organizations. • Attended multiple events to connect with delegates to build repour and renewals for following years.