Oliseh Divine

Client Relationship Manager

About

I’m a dedicated Virtual Assistant helping entrepreneurs, executives, and busy professionals stay organized, save time, and run their operations smoothly. I support clients by handling essential tasks such as: • Email Management & Inbox Cleanup • Calendar Scheduling & Appointment Coordination • Administrative Support & Documentation • Research & Data Entry • Customer Support Assistance • Social Media Support (basic tasks) • Workflow, File & System Organization I understand how overwhelming running a business can be, managing communication, staying on top of tasks, keeping records organized, and still trying to scale. My role is to help you reclaim your time, reduce stress, and maintain structure. What you can expect working with me: ✔ Clear communication ✔ Professionalism & confidentiality ✔ Timely delivery ✔ Attention to detail ✔ A proactive approach ✔ A reliable support partner If you’re looking for a Virtual Assistant who genuinely cares about helping you stay consistent, organized, and productive, let’s connect.

Country

Nigeria

City

Lagos State

Industry

Financial Services

Skill

Easily Adaptable, Online Communications, Team Collaboration, Multitasking, Trello, Dropbox, Appointment Scheduling, Virtual Assistance, Coordinating Schedules, Email Management, Time Management, Problem Solving, Communication, LinkedIn Learning, Customer Satisfaction (CSAT), Google Drive, Gmail, Guest Service Management, Organization Skills, Organizational Communication

Experience

Client Relationship Manager

PearlsEnd

2025-9 - Present · 1 yr 1 mo

Managed guest inquiries, bookings, and check-in/check-out communications via phone, WhatsApp, and email, contributing to smooth guest experiences and high satisfaction levels. Resolved guest concerns and service requests by coordinating with housekeeping and maintenance teams, resulting in timely issue resolution and improved guest retention. Maintained accurate booking records, guest details, and payment confirmations, ensuring organized operations and reduced booking discrepancies. Delivered professional, customer-focused support throughout guests’ stays, strengthening positive reviews, repeat bookings, and brand reputation.

Customer Relations Officer

Olima Business Ventures

2022-7 - 2025-7 · 3 yrs 1 mo

Managed customer orders, inquiries, and account communications remotely via email, phone, and messaging platforms, improving order accuracy and client response turnaround time. Coordinated order processing, delivery updates, and issue resolution with sales and logistics teams using digital tools, reducing order-related disputes and delays. Maintained and updated customer records, order trackers, and payment logs using spreadsheets and CRM systems, ensuring data accuracy and seamless order visibility. Delivered proactive after-sales support and follow-up communication to wholesale clients, driving repeat orders and strengthened long-term customer relationships.