olha ruban

customer service management

About

Currently working as a branch manager in Ismart British Language School. I have 6-year experience in educationl sphere working both with adults and children.

Country

ukraine

City

ukraine

Industry

education management

Skill

english, spanish, brazilian portuguese, microsoft office, linguistics, literature, russian, french, translation, proofreading, public relations, foreign languages, facebook, multilingual, intercultural communication, marketing communications

Experience

customer service management

2017-10 - Present · 9 yrs

executive assistant

colares

2012-9 - 2014-6 · 1 yr 10 mos

Prepared a full range of support services for the CEO. Made drafts of business correspondence for review, handled mail, prepared all types of documents, maintained personal schedules, answered phone calls. Ensured scheduled activities were met or completed. Identified and determined the significance of incoming memos and reports for distribution. Translated all types of documents: letters, memos, reports, records, contracts and supported the management during meetings and conferences in English. Coordinated the work of all departments as an efficient link between the management and legal departments. Made business office’s decisions in behalf of the executive’s absence. Designed the united Exel spreadsheets for record maintenance for further easy management. Pre-screened qualified candidates for open positions, scheduled interviews, prepared regret letters, maintained employee personnel files, recruitment files, and hourly time records.