Olga Suprunenko

AI-Powered Travel Platform (SaaS / Aggregator) • Leading end-to-end product development of an AI-powered travel platform combining itinerary generation and vacation package aggregation • Designed system architecture, RESTful API integrations, and data pipelines supporting personalized recommendations and real-time data workflows • Built product from concept to MVP, owning product lifecycle across discovery, design, and delivery • Defined product vision, roadmap, and backlog, driving Agile (Scrum, Kanban) delivery and structured backlog management • Led product discovery including user research, personas, and usability testing to validate features and prioritize roadmap • Designed workflow-driven features including itinerary generation, aggregation, and automation processes • Applied AI-powered workflows and automation to enhance personalization and platform scalability

• Owned product backlog and delivery for enterprise transit payment platform supporting high-volume, real-time transaction processing across multiple agencies • Identified scalability risks early during rapid growth (100K+ daily transaction increases) and drove improvements to support increasing volume • Led definition and delivery of RESTful API integrations and system integrations across payment devices, backend systems, and financial platforms • Owned requirements for transaction processing systems, payment workflows, and financial reconciliation & settlement processes • Led cross-functional collaboration across engineering, finance, and operations teams to align platform with revenue operations and financial controls • Led UAT, release planning, and production deployment support in a high-availability, mission-critical environment • Strengthened platform stability, scalability, and deployment efficiency across a large-scale payment ecosystem

Enterprise Public Safety Systems & Operational Platforms • Led business analysis across multiple enterprise systems, including digital evidence management, records management, CAD, and operational policing platforms • Owned requirements and supported vendor selection for Digital Evidence Management System and Paid Duty application • Designed chain-of-custody workflows, audit checkpoints, and accountability structures to ensure compliance and integrity of evidence handling • Defined system integrations and API requirements across justice systems, records systems, and external court systems • Supported modernization initiatives including mobile unit upgrades and operational workflow improvements • Designed process workflows and case management solutions improving operational efficiency and data accuracy • Supported UAT, system implementation, and deployment in a highly regulated, security-sensitive environment • Contributed to compliance, audit readiness, and data governance across interconnected public safety systems

Enterprise Transit Payment Platform PRESTO (4M+ Daily Users) • Served as Product Owner and Senior Business Analyst for a large-scale transit payment platform supporting 4M+ daily users • Acted as pre-production release gatekeeper, validating changes and reducing production defects • Designed and implemented end-to-end problem management lifecycle, improving issue resolution and release quality • Built internal platform tools including Problem Management System, Virtual Mobile Device Lab, and EOD (Equipment Operational Data) framework • Led requirements and delivery for transaction processing, settlement workflows, and financial reporting systems • Defined system integrations and data pipelines enabling reliable, high-volume transaction processing • Improved platform stability, release quality, and operational reliability in a high-availability environment • Collaborated across engineering, operations, and multiple transit agencies in a complex multi-channel ecosystem

• Led business and system analysis for enterprise fare management and revenue operations platforms • Designed and implemented Fare Media Lifecycle Management System, replacing manual processes with automated workflows • Defined financial controls, audit checkpoints, and accountability structures to ensure compliance and reduce risk • Designed integrations between operational systems and finance systems, replacing manual reporting with automated workflows • Partnered with Finance to improve reporting accuracy and reduce manual effort • Supported reporting systems evolution (Cognos → Crystal Reports) • Delivered solutions aligned with real-world operational workflows across IT and business domains

Enterprise Content & Workflow Platforms • Designed and developed enterprise intranet platforms including CMS, document management, and workflow systems • Built workflow-driven applications supporting document control, SOP management, and operational processes • Defined taxonomy, information architecture, and content governance frameworks • Developed internal web applications using ASP, Java, and enterprise platforms (WebSphere) • Supported transition to SharePoint and enterprise content strategy initiatives • Improved process automation and operational efficiency across multiple departments

• Designed and built integrated enterprise platform supporting inventory, order management, accounts payable, and customer ordering systems • Supported operations for 100+ suppliers and 2,500+ customers • Built early web-based ordering system enabling online ordering for pickup and delivery • Designed end-to-end workflows connecting inventory, purchasing, and sales • Reduced manual processing and improved order accuracy through automation • Developed systems using MS Access, ASP, and Java/J2EE

Financial Software Platform • Designed and implemented accounting software used by 150+ SMB clients • Covered full financial lifecycle including GL, payroll, inventory, A/R, A/P, and reporting • Worked directly with clients to analyze workflows, configure systems, and resolve issues • Managed frequent updates driven by changing tax regulations • Acted as Product Owner, Business Analyst, and Developer