Olga Katsurbiy

Carried out administrative tasks, including consultations and inventory checks. Executed customers charting and follow-up phone calls and emails to customer. Trained and supervised new hires. Obtained medical history, analyzed skin conditions, developed individualized, therapeutic skin care programs, and made appropriate product recommendations and home care regimes. Ensures exceptional customer service for patients and new customers by maintaining the mission statement and core values. Responsible for providing customized, personal attention to clients that meet and high-level expectations. Confers with the clients concerning medical history, sensitivities or allergies and determine a course of action. Selects appropriate treatment based on the clients needs and educates with an overview of treatments and products used for treatments. Provides post- care instructions and consultations for “at home care post-treatment”.

Maintained direct communication with suppliers to insure timely deliveries, best pricing, and optimal stock replenishment. Handled customers; orders (confirmations, required certificates, export/import/transportation documents, delivery notes, invoices, etc.). Arranged transport for each transaction according to customers’ requirements. Reported product and service quality deviations & assist in solutions. Managed import/export, regulatory and compliance paperwork. Source competitive freight rates locally and worldwide. Identify issues and ensure timely reporting to business stakeholders. Review changes in local and state regulation to identify potential errors and risk. Prepare new Standard Operating Procedures and review relevant SOPs for revision or obsoletion. Handled customers complains and concerns, supported claims settlement and overdue payments reclamation. Assisted with testing and optimization of the new routing software together with implementations and upgrades to the current logistics, regulatory and distribution systems.