Olena Stanislavska, MBA

My client portfolio consists of leading pharmaceutical companies. My role is to build strong business relationships, promote product and service awareness and adoption, grow and renew the accounts and sell additional services and products.

Within3 is the leading software communications company for life science and healthcare organisations. As a part of the Client Success team for a SaaS platform, I managed a portfolio of enterprise life science clients in the EMEA region. - Created and implemented success plans for the existing clients (top 10 pharma), focusing on optimising the ROI for the client and securing renewal for the business. - Drove regular customer engagement to understand the challenges and communicate the value of the contract. - Proactively suggested possible applications and facilitated implementation, collaborating with Marketing and Delivery teams along with external partners. - Organised and led demonstrations, information webinars and workshops to coach the customers. - Led account team to promote commitment to high standard of service by driving the exchange of best practices and active learning. - Achieved above company average renewal rates in 2022, securing 10% of company’s revenue. - Maintained high customer satisfaction level (NPS 90+). - Built strong and trustful relationships with the customers and colleagues.

In close collaboration with Consulting&Investment Client Services team, I worked with Big4 management consultancies to sell the research and data collection solutions: - Identified the needs, scoped the project, evaluated feasibility, created proposals, budgets and implementation plans to support the research and data collections needs of my portfolio of clients. - Served as the escalation point and the quality assurance of the final deliverables for the clients. - Coordinated cross-functional teams to guarantee timely delivery of the data in line with the project objectives. - Prepared and implemented strategic growth plans for my book of business based on company goals and expectations.

Working with a wide range of FMCG and Media clients, I: - Planned and delivered complex projects within strict scope by solving complex problems and working closely with senior leaders, cross-functional teams and service providers, including quality control on all stages of the process, sign-off the final data file and accompanying the client in reading, understanding and interpreting the data; - Stepped in as a project leader of a struggling research automation project and created a strategic solution to eliminate frictions, which helped the successful delivery and the adoption on the client side. The account grew to be one of the biggest automated research clients in the European region; - Consulted the clients on the methodology and specifics of the research project to find the best solution to their needs; - Drove the client and the internal teams’ success through clear communication, empowerment and recognition of quality performance.

Working with a wide range of clients, with a focus on video games I orchestrated the delivery of research projects by working closely with cross-functional teams and service providers.

Focusing on the research in healthcare, I worked with pharmaceutical companies to: - Design questionnaires and surveys to generate real-time data collection from target demographic. - Using different statistical tools and techniques, I analysed the data, prepared the analytical reports and recommendations, then presented them to the key client stakeholders.

In Marketing department that I joined initially as an intern, I: - Designed, planned and executed complex international market research projects, prepared analytical reports and presented them to key client teams. - Coordinated and drove to success internal cross-functional teams and service providers

Taking my leadership skills up to the next level with this great Executive MBA program.