Olena Shevchenko

– oversight and coordination of digital system (Public Transport Dispatching System) implementation, including project planning and progress monitoring – support of system integration with related platforms and digital services to ensure smooth operation – project budget planning and control, as well as monitoring of financing schedules – supervision of contractors’ work according to approved plans and timelines – coordination of software configuration processes and quality control of system settings – providing technical support to system users, consulting and assisting them in daily operations – supporting users during data onboarding and ensuring data quality – preparing monthly reports on system implementation progress, including performance analysis and risk assessment – organizing and conducting training sessions for staff involved in system operations – facilitating meetings with partners and stakeholders to align on additional system requirements – ensuring effective communication between the client, contractors, and software developers – monitoring adherence to project deadlines, milestones, and key performance indicators

-customer retention and working with feedback (maintained a 96% client retention rate from 2022 to 2024) -upselling (achieved a 23% conversion rate of clients from monthly to annual packages from 2022 to 2024 ) -invoicing and payment control, preparation analytics for clients -coordination with the development team to implement functional updates (7 updates in 2024) -writing manuals for users (сreated short video tutorials for suppliers, allowing account managers to save 77% of the time previously spent on supplier interactions) -training and onboarding of new team members (2 team members are performing successfully in our department)

-customer retention and working with feedback (retained 100% of clients during the transition to a new platform) -expanding the base of suppliers and customers (сontributed to a 3-fold increase in the supplier base) -coordination with the development team to implement functional updates -training and onboarding of new team members -management of call center operators