Oleksii Didenko

Microsoft Dynamics NAV

Odoo

Project Manager  Planning meetings and resources; preparing a project plan; Definition and agreement of the scope of work Coordination of internal delivery Working with a customer on requirements Achievements: Data Hub architecture document prepared A detailed calendar plan was prepared, aligned internally, and with a customer. The technical solution was prepared.

Improvement of business processes and redesign of workflow Development of standard procedures for proper escalation of unresolved issues for relevant internal teams Implementation of process automation Maintaining relationships with clients improvement of customer satisfaction Providing technical support: responsible for customer’s issues resolution Participation in projects including analysis of requirements and estimation of efforts Managing, training and supervision of distributed teams of engineers

- Implementation ERP systems for customers - Provision sales and marketing in the alternative energy sphere

Project management of implementation and improvements projects for customers Quality control of the technical support department Pre-sales and implementation of the Directum workflow system

Ensuring of a meeting of SLA of service contracts Pre-sale and sales of new service contracts, as well as software and further improvements Development of technical specifications for new projects Tracking of budget and delivering of expected margin for the department Task and time tracking Hiring and training of employees Creating policies and standard operating procedures for the department

Сonsulting, related to Galaktika ERP system, including logistic module and system level Setting up business processes for customers Development of an organization survey, including a description of business processes and their modelling in the system Development of technical specifications Development of reports Implementation of data export/import rules and procedures Setting up business processes for industry solutions, preparation of methodological manuals, localization of the system for compliance with the legislation of Ukraine Training of users of Galaktika ERP system

- Implementation of Galaktika system at the central office and 4 branches - PC setup and assembly