Oleksandr L.

- Adjustment of business processes and their management (document management, financial and legal activities, analytics, product, design, ops etc.); - Charismatic management and direct interaction with the team: developers, designers, marketers, analysts, etc.; - Financial planning and development of OKR; - Successful launch of a business and its scaling and profitability - Development of product strategy (design and implementation, future developments innovation) - Ownership of the product team (hiring, development, evaluation efficiency, interaction with other departments, such as marketing, design, analysis and analysis) - Market research (competitors, customer needs, trends, adapting the strategy to new minds) - Monitoring product effectiveness (installation and monitoring of key metrics, revenue, support costs, etc.) - Budget management (applications for resources, tests, marketing, development and etc. - Development of casino bonus strategy and terms, T&C, KYC/AML policies, retention mechanics, acquisition strategies etc.

- Settings up the casino operations from scratch: platform, license, game aggregators, PSPs, billing, support, CRM, casino bonus system etc; - C-Level team hiring/recruiting; - Budget & project planning; - Creating, implementing and reviewing high-level action plan for business operations on daily/weekly/monthly basis; - Creating and implementing casino CRM/Retention system (emails, triggers, segments). - Control of product development - from idea to implementation with acceptance criterias and timelines. - Managing product daily operations: bonuses, games management, release & deployments, testing. - Procedures and processes creation and implemention within team.

Job responsibilities: - Managing 2 online casinos on Softswiss platform. - Ensure that following casino KPI goals are met: player's conversion (Click2Reg; Reg2FirstDeposit), player's retention (email campaigns, sms, push notifications, onsite notifications), VIP player's retention (Monthly Activity, Month2Month retention, VIP NGR, VIP Satisfaction), NGR, GGR, Bonus Cost, Provider's cost, Payment system cost. - Development planning: creating projects and tasks for development team to enhance user's casino experience, managing sprints, deployment testing with acceptance criteria's, came up with features to make player's happy. Team management: Casino content team (4 people), VIP team (4 people), CRM Team (2 people), Customer Support team (25 people), Designers team (2 people). Maintain casino bonus system. Promotions and VIP programs development from scratch to production. Negotiations with game providers : launching exclusive tournaments, make special promotions and events. Casino analytics: conducting reporting system to analyze player's database - LTV, Lifetime, Average Deposit Amount, Average Deposit Count, Provider's report, Payment Systems report, Bonuses Report. Emails: creating email communications channel from scratch ensuring to build long-lasted relationships with players. Project planning: set goals for whole team on Quarter/Monthly/Weekly/Daily basis. Control its implementation into casino. I do know how to make casino profitable and how to build successful online casino.

- Identifying, recruiting, and overseeing affiliates (partners) for the promotion of crypto online casinos. - Crafting and executing a robust strategy to attract new affiliates across diverse communication channels such as websites, social media, forums, blogs, and other online platforms. - Conducting negotiations with potential affiliates to establish partnership agreements and define terms of collaboration. - Ensuring seamless communication with existing affiliates, furnishing them with essential information and resources to effectively promote the casino. - Providing ongoing support to affiliates, addressing queries, resolving issues, and mediating conflicts.

- Deliver exceptional and responsive chat and email support across multiple brands, ensuring a positive customer experience in English and other specified languages. Assist customers with basic technical inquiries related to games, account verification, financial transactions, and other player concerns, advocating for their needs when required. - Adhere to established customer service processes to inform players about new features, promotions, and functionalities while maintaining high satisfaction levels. Meet established KPIs and SLAs by resolving player requests promptly. - Follow communication protocols, guidelines, and policies related to AML procedures, GDPR compliance, and Responsible Gaming standards. Utilize internal tools effectively to prevent fraud and uphold player and company security. - Maintain up-to-date knowledge of games, terms and conditions, policies, and rules provided through training, coaching sessions, quality assurance assessments, and communications from management or clients. - Promptly escalate cases to relevant departments as needed, following established guidelines and processes. Actively participate in training and coaching sessions to enhance performance. - Collaborate regularly with other departments, including Payments, Fraud, and KYC, to resolve interdepartmental cases and facilitate solutions.